Underwriting Quality Analyst

Clearbrook Group Services Inc.; Richmond (VA); On-site; USD 59,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Professional development opportunities

Performance-based incentives

Job summary

Clearbrook Group Services Inc. in Richmond, VA, is seeking an Underwriting Quality Analyst to strengthen underwriting governance.

You will perform quality reviews, audit support, data analysis, and documentation maintenance to improve accuracy and compliance across underwriting activities. This role partners with auditors, underwriters, and operations to identify trends, drive process improvements, and deliver metrics, scorecards, and dashboards that inform leadership decisions.

Qualifications

• 2-5 years of experience in insurance, underwriting support, underwriting operations, data quality, compliance support, or a related environment preferred.
• Advanced working knowledge of Microsoft Office 365, including Microsoft Excel.
• Demonstrated ability to work accurately with large amounts of data and detailed documentation.
• Ability to quickly learn new systems and software.
• Strong written and verbal communication skills, with the ability to summarize findings clearly and professionally.
• Excellent analytical skills, attention to detail, and ability to identify trends or inconsistencies.
• Project coordination skills with the ability to balance and prioritize competing deadlines.
• Ability to work independently and collaboratively in a team environment.

Responsibilities

• Perform quality review and audit support activities on underwriting transactions to assess adherence to guidelines and policies.
• Support auditors by compiling review data, validating file information, and preparing workpapers.
• Analyze quality results and conduct root cause analysis to identify patterns and improvement opportunities.
• Prepare audit metrics, quality scorecards, dashboards, and presentations.
• Maintain SharePoint sites and documentation and assist in process map and SOP development.
• Communicate findings clearly with leadership and business partners.
• Assist in reporting automation and governance tooling enhancements.
• Perform other duties as requested.

Skills

Industry experience

Excel

Data analysis

Communication

Project coordination

Independent work

Tools

SharePoint

Power BI

Microsoft Excel

Job description

Company Shared Services Argo and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly-owned subsidaries of Clearbrook Holdings Inc. Argo and Farm Family partner with agents and brokers to provide insurance solutions that enable businesses to manage risks with confidence.

Job Description

The Underwriting Quality Analyst supports the underwriting quality and governance program by performing quality review support, analyzing audit and review data, maintaining reporting and documentation, and helping identify trends, root causes, and process improvement opportunities. The role works closely with auditors, underwriters, compliance, operations, product management, and other stakeholders to improve underwriting accuracy, documentation quality, operational consistency, and adherence to company standards.

Key Responsibilities

• Perform quality review and audit support activities on underwriting transactions, including new business, renewals, notices, endorsements, and other file components, to help assess adherence to underwriting guidelines, rating procedures, documentation standards, applicable regulations, and company policies.
• Support auditors by compiling review data, validating file information, preparing workpapers, and helping summarize preliminary observations for further review.
• Analyze quality review results and conduct root cause analysis to identify recurring patterns, operational gaps, training opportunities, and process trends.
• Prepare audit metrics, quality scorecards, dashboards, reports, and presentations that summarize findings, gaps, deficiencies, and recommended workflow, procedure, or training improvements.
• Work accurately with large volumes of detailed information and present findings clearly to leadership and business partners.
• Assist in the development, refinement, review, and maintenance of process maps, Standard Operating Procedures, underwriting reference materials, and training content.
• Support reporting automation, workflow enhancements, SharePoint content organization, and other tools that improve quality monitoring and governance transparency.
• Effectively communicate with Argo management, vendor contacts, and key stakeholders within underwriting and support areas to route questions, gather feedback, and encourage process consistency.
• Maintain department SharePoint sites, including document version control, permissions support, regular underwriting updates, and related communication tools.
• Perform other duties and special assignments as requested.

Required Qualifications

• 2-5 years of experience in insurance, underwriting support, underwriting operations, data quality, compliance support, or a related environment preferred.
• Advanced working knowledge of Microsoft Office 365, including Microsoft Excel.
• Demonstrated ability to work accurately with large amounts of data and detailed documentation.
• Ability to quickly learn new systems and software.
• Strong written and verbal communication skills, with the ability to summarize findings clearly and professionally.
• Excellent analytical skills, attention to detail, and ability to identify trends or inconsistencies.
• Project coordination skills with the ability to balance and prioritize competing deadlines.
• Ability to work independently and collaboratively in a team environment.

Preferred Qualifications

• Experience using SharePoint, Power BI, workflow tools, or similar reporting/governance platforms.
• Familiarity with underwriting systems, insurance documentation, or quality assurance workflows.

Pay Ranges

The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, this position is eligible for an annual bonus based on company and individual performance as well as a generous benefits package. Richmond Pay Range: $59,000 - $85,000 Chicago Pay Range: $65,000 - $93,000 New York City Pay Range: $71,000 - $100,000

Eligibility

PLEASE NOTE: Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.

Benefits and Compensation

• Health
• Dental
• Vision
• 401(k) with company match
• Paid time off
• Professional development opportunities
• Performance-based incentives

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Core Values

Core Values At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we apsire to be - guiding how we work, how we lead and how we succeed.

Argo and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly owned subsidiaries of Clearbrook Group Holdings Inc. Argo and Farm Family partner with agents and brokers to provide insurance solutions that enable businesses to manage risks with confidence.

At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed.