Underwriting Operations Leader

Crum & Forster; United States; On-site; USD 140,000 - 200,000; Full time

Job summary

Crum & Forster is seeking a Construction Operations Leader to drive operational performance across cost, quality, speed, service and data integrity for the profit center's book of business.

The role requires 10+ years in insurance operations with at least 3 years in leadership, plus a bachelor's degree or equivalent; CPCU/AIC or similar credentials preferred. You will lead teams, manage budgeting and headcount, and partner with underwriting and shared services to meet SLAs.

Qualifications

• 10+ years of insurance operations experience.
• 3+ years in a leadership role with budget and headcount responsibility.
• Bachelor's degree or equivalent experience required.
• CPCU, AIC, or similar designation preferred.

Responsibilities

• Lead profit center support operations including staffing, systems, and vendor spend.
• Oversee origination and servicing activities across the book of business.
• Partner with underwriting and service teams to meet SLAs.
• Lead, coach, and develop Account Managers, Underwriting Assistants, and Analysts.
• Promote data accuracy and maintain process documentation.

Skills

Leadership

Budget management

Data quality

Process improvement

Education

Bachelor's degree or equivalent experience

CPCU / AIC designation preferred

Job description

Crum & Forster Company Overview

Crum & Forster (C&F) provides market leading property & casualty, accident & health, specialty and standard commercial lines insurance solutions. A true underwriting company, we have a 200-year history of helping our customers manage risk with laser-focused expertise, integrity and discipline. Our people are empowered to make decisions and problem-solve with you smartly and swiftly. Our annual gross written premium is 6.2 billion. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best.

Our most valuable asset is our people. We have 3000 employees, and locations throughout the United States and India. With our employee-first focus, the Company is consistently recognized as a great place to work, earning multiple workplace and wellness awards, including the Great Place to Work Award, Fortune 100 Best Companies to Work For, Fortune Best Workplaces for Parents, Fortune Best Workplaces for Millennials, and many others.

C&F is part of Fairfax Financial Holdings. For more information about C&F, please visit our website: www.cfins.com

Job Description

Construction Operations Leader

The Construction Operations Leader drives operational performance for the profit center's book of business, strengthening execution across cost, quality, speed, service, and data integrity while ensuring the team and operating model can support growth.

This highly visible role is ideal for a leader who builds strong teams, improves operations, and partners closely with underwriting, shared services, and enterprise leaders to connect business priorities with enterprise capabilities and deliver a high-quality broker and customer experience.

Key Responsibilities

Operational Leadership

• Performance & Financial Management: Lead profit center support operations, including staffing, systems, and vendor spend; manage KPIs such as cycle time, data quality, leakage, and service levels; and provide operational insights for monthly management meetings and quarterly business reviews.
• Underwriting Operations & Servicing: Oversee origination and servicing activities across the book of business, including clear, rate, quote, bind, booking, issuance, endorsement, renewal servicing, and related reinsurance or quota share processing; guide subjectivities to completion; and partner with underwriting and service teams to meet SLAs and address delivery gaps.

People, Process & Controls

• People Leadership: Lead, coach, and develop Account Managers, Underwriting Assistants, and Operations Analysts; support hiring, performance management, career development, and workforce planning; and build team capability and a strong talent pipeline.
• Process, Workflow & Systems: Implement and refine standards for submission, renewal, endorsement, and issuance activity; help prioritize systems and tooling enhancements; and identify operational improvements that can be resolved across the organization.
• Data, Governance & Compliance: Promote the accuracy of premium, exposure, and policy data used in financial and actuarial reporting; maintain current process documentation, workflows, and operating guidelines; and support timely resolution of issues that create data, reporting, audit, or compliance risk.

Partnership, Growth & Transformation

• Broker Experience & Business Partnership: Partner with profit center leadership to support a high-quality broker experience through responsiveness, consistency, and strong turnaround times, while ensuring operational execution strengthens broker and customer relationships.
• Enterprise Partnership & Transformation: Serve as a key operating partner between the profit center, shared services, and centers of excellence; support operational scaling for growth; drive adoption of enterprise tools, standards, and initiatives; lead or contribute to automation, digitization, and efficiency efforts; coordinate readiness for product changes, workflow updates, training needs, and launches; monitor service expectations and delivery performance; elevate persistent issues; and represent profit center priorities in planning and capacity discussions.

What You Will Bring to C&F

• Experience & Education: 10+ years of insurance operations experience, including 3+ years in a leadership role with responsibility for budget, headcount, and operational outcomes; bachelor's degree or equivalent experience required.
• Preferred Credentials & Industry Background: CPCU, AIC, or similar insurance operations designation preferred; experience in executive lines and/or specialty commercial lines underwriting operations preferred.
• Business Scope & Functional Leadership: Experience supporting a comparable book or business unit, ideally $100M+ in premium, and leading teams across multiple functions, including account management and underwriting support/operations.
• Financial & Operational Acumen: Strong understanding of loss ratio, expense ratio, and combined ratio drivers; comfort managing budgets and making thoughtful