Underwriting Associate (Middle Market)

CNA Insurance; Boston (MA); On-site; USD 47,000 - 78,000; Full time

Job summary

CNA Insurance in Boston, MA is seeking an Underwriter to manage underwriting risk across submissions through policy issuance, including renewals and new business within limited authority.

You will collaborate with underwriters, prepare quotes, endorse requests, triage renewal books, and provide pricing rationale using pricing tools while maintaining compliance and delivering quality service to agents and customers.

Qualifications

• Bachelor’s degree or equivalent experience.

Responsibilities

• Underwrite risk for renewal and new business within limited authority.
• Handle endorsements within delegated authority and communicate with agents to gather missing information.
• Triage renewal applications and propose next steps for accounts outside authority.
• Collaborate with branch and CNA teams to resolve issues (billing, risk control, guidance).
• Document files for completeness, compliance and quality.
• Assist in pricing strategy and document pricing rationale.
• Complete quote proposals and negotiate within authority.
• Act as first-line contact to producers/customers on account matters and identify upsell opportunities.
• Support marketing of products/services and conduct field visits.
• Serve as a subject-matter resource and provide feedback to underwriting partners.
• Stay updated on line of business strategy, regulations and trends.

Skills

P&C underwriting

Time management

Interpersonal skills

Independent worker

Coaching others

Customer service

MS Office

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

Under broad supervision, responsible for underwriting risk for the underwriting lifecycle from submission through policy issuance, for both renewal and new business within limited authority. Partnering with Underwriters on all aspects of the Underwriting function including: providing the necessary information to allow for UW to make prudent underwriting decisions.

JOB DESCRIPTION

Performs a combination of duties in accordance with departmental guidelines:

• Performs underwriting analysis and documentation to determine acceptability of risk in accordance with company guidelines and standards for renewal and new business within assigned Letter of Underwriting Authority.
• Handles endorsement requests within delegated authority. Refers endorsements outside of authority to underwriter with recommended action. Independently engages agency to clarify intent of endorsement or seek missing information.
• Handles assigned renewal book within assigned authority and demonstrates the ability to triage renewal applications/specs and formulate next steps for the underwriter with outlined changes or points of attention for accounts outside authority.
• Works as a liaison within the branch, or across CNA to resolve issues (billing and collections, risk control, underwriting guidance from cabinet members, line of business, underwriting services subject matter experts)
• Documents assigned files ensuring completeness, compliance, and quality (correspondence, proposals, endorsements, cancellations, etc.).
• Executes on advanced pricing strategy (i.e. business unit pricing tools) on behalf of the Underwriter in compliance with regulatory and CNA specific underwriting strategies and demonstrates ability to document pricing rationale
• Completes quote proposals and negotiates with external partners within assigned authority.
• Leveraged as the first-line point of contact to the producers/customers on account related matters while proactively identifying opportunities for up sell or account rounding.
• Assist in marketing products and services through external partners and makes field visits.
• Expert on systems and workflows. Serves as a resource to others (train, problem solver, coach ) and conduit for feedback to internal underwriting partners.
• Keeps current on line of business strategy, state/territory issues, regulations and trends.

Skills, Knowledge & Abilities

• Knowledge of Property and Casualty underwriting including insurance products, policy processing procedures and documentation.
• Strong time management, and analytical skills
• Strong interpersonal and communications skills. Ability to effectively interact with all levels of CNA’s internal and external business partners.
• Demonstrated ability to work independently on multiple tasks.
• Strong capability to advise and coach others.
• Demonstrated customer service experience and the ability to interact with a wide-variety of people on a daily basis in person, via telephone and email.
• Strong knowledge of Microsoft Office Suite as well as other business-related software.

Education & Experience

• Bachelor’s degree or equivalent experience.
• Typically a minimum of three years of related work experience.

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $47,000 to $78,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.

CNA utilizes AI-enabled technology during the recruiting process.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [e-mail].