UNC Retail & Barista Associate (FT & PT)

La Farm, Inc.; Cary (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking enthusiastic team members to embody core values and deliver exceptional customer service. This role involves engaging with customers, demonstrating product knowledge, and ensuring a welcoming environment. You will be responsible for maintaining store standards, handling cash transactions, and supporting inventory management. If you thrive in a fast-paced environment and have a passion for customer service, this opportunity is perfect for you. Join a dynamic team that values quality, community, and innovation, and make a meaningful impact in a beloved local establishment.

Qualifications

• Exceptional customer service skills with a sense of urgency.
• Experience in food service or high-end retail preferred.

Responsibilities

• Deliver world-class customer service and engage with every customer.
• Maintain product knowledge for effective sales and merchandising.

Skills

Customer Service Skills

Cash Handling

Sales Experience

Problem Solving

Relationship Building

Verbal Communication

Multitasking

Flexibility

Job description

UNC Campus ~ ALL STUDENTS WELCOME!

Essential Duties:

• Team: Embody La Farm values through action, example, and communication: Exceed Customer Expectations, Quality, Dignity, Community, Learning, Teaching and Innovation.
• Customer Service: Ensure and exude world-class customer service and sales to internal and external customers. Includes saying “bonjour” (hello) to every customer. Engage verbally with each customer and effectively sell through product knowledge and suggestive selling. Show pride in every aspect of your work and perform it with friendliness, energy and enthusiasm.
• Product Knowledge: Actively demonstrates product knowledge (bread, pastry, baked goods, coffee, cheese, and specialty goods) to enable effective sales, up-selling, sampling, pairing, merchandising, and fronting of products.

Other Essential Duties:

• Prepare and maintain samples, if applicable for your shift.
• Correctly timeout products during shift if necessary.
• Follow the CARE acronym and greet customers within 15 seconds.
• Work the register accurately and with speed.
• Ensure accuracy and efficiency of cash handling and any required reporting.
• Complete store inventory walk-through within the first 30 minutes of shift.
• Merchandise to La Farm standards, properly signed products, samples, and store packaging and labeling.
• Maintain coffee station: full fresh hot coffee, fresh cold creams, full condiments, and packaging, clean and organized, stock backup below.
• Perform proper rotation and quality control.
• Complete daily checklists.
• Help complete any production schedule: ensure items are available on production sheet for sale and write out of stock left over amounts.
• Communicate with manager on out of stock and excessive leftovers.
• Ensure overall unit safety and sanitation goals and policies.
• Maintain grade “A” or better by beating health and sanitation inspection standards.
• Uphold company standards and policies for opening/closing.
• Ensure safe working conditions and comply with all laws.
• Other Duties As Assigned: The statements contained herein reflect general details of the job’s principal functions, knowledge and skills requirements, and scope of responsibility, but should not be considered an all-inclusive listing of job requirements. Individuals may perform other duties as assigned or needed.

Experience, Knowledge, Skills, and Abilities:

• Exceptional customer service skills and demonstrated sense of urgency to serve every customer.
• Experience with customer service, food service or high-end retail preferred.
• Cash handling and sales experience preferred.
• Ability to solve business related problems quickly and efficiently.
• Great relationship building skills and demonstrated positive demeanor as a team player.
• Ability to work in fast paced environment and multitask.
• Flexibility preferred.
• Strong verbal communication and people skills.
• Ability to develop constructive and cooperative working relationships with others.

Essential Physical Demands:

• Ability to bend and lift 25 lbs.
• Ability to stand for extended periods of time.