Unarmed Security Officer Command Center

Marksman

Durham (NC)

On-site

USD 60,000 - 80,000

Full time

14 days+

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Job summary

Marksman in Durham, NC is searching for a Security Command Center Supervisor to lead the continuous operation and integrity of security systems across a large property. This position requires overseeing a team of 6 specialists, ensuring effective communication and coordination during emergencies, and maintaining high standards of situational awareness.

Ideal candidates will have at least 2 years of experience in security operations and strong leadership skills. Certification preferences include ASIS credentials, with a focus on professional communication and detail-oriented oversight.

Qualifications

2+ years of experience in security operations or dispatch centers.
Preferred certifications include ASIS (APP, PSP, CPP) and Fire Life Safety Director certifications.
Clear and concise communication style required.

Responsibilities

Oversee the operation and integrity of life safety and security systems.
Lead a team of command center specialists.
Coordinate responses and communication with law enforcement and emergency services.

Skills

Access Control Systems

CCTV / Video Management Systems

Fire Alarm & Life Safety Systems

Emergency Response & Dispatch Operations

Incident Investigation & Analysis

Professional Communication Skills

Education

High School Diploma or equivalent

Tools

Avigilon

Verkada

Genetec Security Center

Job description

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

The Security Command Center Supervisor (SCC Supervisor) oversees the continuous operation, integrity, and performance of all life safety and security systems across a 50‑acre mixed‑use development. This leader ensures robust control room operations, leads a team of 6 command center specialists, and provides dispatch directions to 40+ security personnel across the property. The SCC Supervisor serves as the operational nexus between technology, people, and emergency response functions — requiring technical expertise, leadership capability, and exceptional judgment.

Core Technical Competencies

Access Control Systems

Deep understanding of enterprise access control platforms (Avigilon or equivalent).
Able to administer credentials, troubleshoot controllers, interpret logs, and maintain door schedules and alarms.
Understands system integration with elevators, fire panels, intrusion systems, and visitor management.

CCTV / Video Management Systems

Proficient with VMS platforms (Verkada, Genetec Security Center, Avigilon, etc.).
Skilled at configuring cameras, monitoring analytics triggers, pulling evidence, and supporting investigations.
Understands video retention compliance requirements.

Fire Alarm & Life Safety Systems

Working knowledge of panel operations (Notifier, EST, Siemens, Simplex, or equivalent).
Able to interpret alarm conditions, communicate with Fire Command, and guide emergency response sequences.
Can coordinate testing, drills, and impairment procedures.

Elevator Control Systems

Familiar with elevator recall, overrides, fire service modes, and integration with access control.
Able to coordinate with facilities/OT teams for malfunctions or entrapments.

Inventory & Asset Management

Maintains accountability for radios, keys, equipment, PPE, and special‑event materials.
Uses software systems to track, audit, and document asset lifecycle.

Emergency Response & Dispatch Operations

Demonstrates mastery in multi-channel dispatching (radio, phone, digital platforms).
Applies ICN principles, prioritizes threats, and allocates resources effectively.
Adept at coordinating with police, fire, EMS, and property management partners.

Incident Investigation & Analysis

Skilled at reviewing CCTV, access logs, and officer statements.
Prepares comprehensive, defensible reports.
Able to brief leadership succinctly and professionally.

Professional Communication Skills

Clear, calm, and concise communication style — especially under pressure.
Experienced in writing polished shifts summaries, incident reports, and after‑action reviews.
Comfortable briefing executives, law enforcement, and cross‑functional partners.

Behavioral Competencies

High Situational Awareness

Quickly identifies anomalies or potential threats.
Prioritizes critical notifications and escalates appropriately.

Organized & Detail‑Oriented

Maintains accurate logs, system entries, schedules, and documentation.
Keeps the command center clean, controlled, and audit‑ready at all times.

Calm Under Pressure

Makes sound decisions during alarms, emergencies, system faults, or high‑stress events.
Demonstrates resilience and reliability in chaotic environments.

Experience Requirements

Preferred Background

2+ years experience in security operations, dispatch centers, or life safety technology environments.
Experience in mixed‑use, corporate, campus, aviation, stadium, or municipal environments.

Training / Certifications (Preferred but Not Required)