Unapplied Cash Specialist: Payments Reconciliation

AIRGAS INC AND SUBSIDIARIES; Long Beach (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive family benefits

Paid parental leave

401(k) with company match

Tuition assistance

Airgas Scholarship Program

Job summary

Airgas is seeking an Unapplied Cash Application Specialist to research and resolve unapplied payments and open credit memos. The role collaborates with Division and Region Finance teams, branch staff, and external customers to align balances on customer accounts.

Ideal candidates have experience in accounts receivable, cash applications, billing or collections, and familiarity with SAP or D365 is a plus. This position offers comprehensive benefits and a path for growth.

Qualifications

• Prior customer service, accounts receivable, cash applications, billing and or collections experience required.
• Prior SAP experience is a plus.
• Experience with Microsoft D365 a plus.

Responsibilities

• Partner with customers and Airgas associates to resolve payment discrepancies.
• Review reports, documents, and online data to research payment issues.
• Receive inbound Unapplied Cash related customer queries via phone or email.
• Connect with customers in regards to Unapplied Cash and Credit Memos to align open balances on customer accounts.
• Identifying root causes associated with overpayments.
• Collaborating with customers and/or collectors to resolve inquiries, as appropriate.
• Researching customer duplicate payments and requesting refunds when applicable.
• Sharing insights and escalating challenges to management as appropriate.
• Supporting the identification of unclaimed property related to customer unapplied payments, customer credit memos open on account, and customer cylinder deposits.
• Special projects and other duties as assigned.

Skills

Customer service

Accounts receivable

Cash applications

Billing

Collections

Education

High School Diploma/GED

Associates/Bachelor's degree

Tools

SAP

Microsoft D365

Google Suite

Microsoft Office

Job description

Airgas is seeking an Unapplied Cash Application Specialist to research and resolve unapplied payments and open credit memos. The role collaborates with Division and Region Finance teams, branch staff, and external customers to align balances on customer accounts.

Ideal candidates have experience in accounts receivable, cash applications, billing or collections, and familiarity with SAP or D365 is a plus. This position offers comprehensive benefits and a path for growth.