UM Administration Coordinator

Humana Inc; Utah; Remote; USD 40,000 - 53,000; Full time

Job summary

An established industry player seeks a dedicated UM Administration Coordinator 2 to join their remote team. In this role, you will provide essential non-clinical support, ensuring the best treatment and care for members. Your responsibilities will include managing calls, processing appeals, and collaborating with various departments. This position offers a chance to make a significant impact while enjoying a supportive work environment. With a focus on health and wellness, this company provides competitive benefits and opportunities for professional growth. If you are passionate about improving consumer experiences, this is the perfect opportunity for you.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Paid time off

Short-term disability

Long-term disability

Life insurance

Qualifications

• 1+ years of administrative and customer service experience required.
• Proficient in Microsoft Office Suite with excellent communication skills.
• Experience with medical terminology and ICD-10 codes preferred.

Responsibilities

• Answer departmental phones and manage inbound/outbound calls.
• Process QIO Appeals and create written correspondence.
• Collaborate with multiple roles and prioritize tasks effectively.

Skills

Administrative experience

Telephonic customer service

Healthcare experience

Excellent verbal communication

Microsoft Word

Microsoft Outlook

Microsoft Excel

Multitasking

Education

High School Diploma

Bachelor's Degree (Preferred)

Tools

Electronic medical record systems

Job description

Become a part of our caring community and help us put health first

The UM Administration Coordinator 2 contributes to administration of utilization management. The UM Administration Coordinator 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Typically works on semi-routine assignments.

Achieve your best at Humana. Join Us! The UM Administration Coordinator 2 within the Intermountain Region provides non-clinical support for the policies and procedures ensuring best and most appropriate treatment, care or services for members. Decisions are typically focused on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Key Responsibilities:

• As part of the UM process, you will be required to answer departmental phones
• Make inbound/outbound calls daily to providers to schedule peer to peer
• Manage queues and assign cases
• Process QIO Appeals
• Create and send out written correspondence
• Ability to multitask and prioritize in a high production environment
• Collaborate with multiple roles/departments/providers/team members

Use your skills to make an impact

Required Qualifications

• 1 or more years of administrative, telephonic customer service and/or healthcare experience
• Excellent verbal and written communication skills
• Comprehensive knowledge of Microsoft Word, Outlook and Excel with the ability to type and enter data accurately, as well as the ability to quickly learn new systems
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Proficient utilizing electronic medical record and documentation programs
• Proficient and/or experience with medical terminology and/or ICD-10 codes
• Experience with Utilization Review and/or Prior Authorization, preferably within a managed care organization

Work-At-Home Requirements

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Additional Information

• Hours are: Monday-Friday 8am-5pm MST or PST, a weekend rotation or holiday hours may be required based on a business need
• This is a remote position

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$40,000 - $52,300 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 05-12-2025

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.