Ultrasound IT Support Specialist – Clinical Expert

GE HealthCare; United States; Remote; USD 92,000 - 138,000; Full time

Job summary

GE HealthCare seeks a US-based Ultrasound IT Support professional to drive customer support and satisfaction. You will assist with ultrasound reporting and image management, working during West Coast hours (8am-5pm PST) and CST-based shifts.

The role emphasizes clinical troubleshooting, documentation, and collaboration across teams to resolve complex imaging IT issues. The ideal candidate has 5+ years ultrasound clinical/technical experience, ARDMS certifications, and familiarity with ViewPoint

Qualifications

• Associate degree or equivalent and 5+ years of Ultrasound clinical/technical experience; plus ARDMS certifications.
• Familiarity with GE Healthcare ViewPoint Ultrasound IT products.
• Cardiovascular, Women’s Health and Vascular Ultrasound clinical application experience and/or product knowledge.
• Needs to have clinical setting Viewpoint experience.
• Familiarity with Clinical workflow, DICOM SR files.
• Basic computer skills (Word, Excel, PowerPoint).
• Exhibits organizational and time management skills necessary to work on multiple tasks in parallel.
• Strong documentation skills to detail customer interaction, problem definition, troubleshooting and issue resolution.
• Excellent troubleshooting skills with the ability to resolve complex clinical problems.
• Strong verbal and written communication skills necessary to work with customers, vendors, and other teams.
• Critical thinking, logical and analytical skills.
• Proven ability to work both independently and with a team, as well as follow direction from management.
• Unrestricted work authorization in the US without sponsorship.
• Willingness to submit to and pass a drug test and educational employment and criminal background checks.

Responsibilities

• Provide excellent clinical support to customers via phone, Microsoft meetings and emails.
• Answer, evaluate, and prioritize incoming telephone, voice mail, and e-mail support requests from internal and external customers.
• Listen and respond to customers’ needs, concerns, requests, and complaints.
• Apply sound troubleshooting techniques and principals to solve complicated problems.
• Handle customer inquiries driving first call resolution.
• Ensure outstanding customer satisfaction in all customer interactions.
• Effectively log and document communication with customers, including details of actions taken to troubleshoot and resolve issues.
• Provide valuable input to new product development using your experience in resolving issues.
• Create and maintain positive and professional relationships with customers and coworkers.
• Ideal candidate location in the West coast.

Skills

Ultrasound experience

Clinical troubleshooting

Documentation skills

Communication skills

Time management

Education

Associate degree

ARDMS certification

Tools

ViewPoint Ultrasound IT

Job description

GE HealthCare seeks a US-based Ultrasound IT Support professional to drive customer support and satisfaction. You will assist with ultrasound reporting and image management, working during West Coast hours (8am-5pm PST) and CST-based shifts.

The role emphasizes clinical troubleshooting, documentation, and collaboration across teams to resolve complex imaging IT issues. The ideal candidate has 5+ years ultrasound clinical/technical experience, ARDMS certifications, and familiarity with ViewPoint