Ultra High Net Worth Client Case Representative, Senior Associate

Vanguard; Scottsdale (AZ); Hybrid; USD 84,000 - 92,000; Full time

Benefits offered by this job

Licensing bonus

FlexFund stipend

Partnership bonus

PTO and holidays

Job summary

Vanguard’s Advice & Wealth Management Division seeks an Ultra High Net Worth (UHNW) Client Consultant to be the first contact for UHNW clients via inbound calls, delivering differentiated service and guiding complex inquiries. You will leverage the Professional Selling Skills framework to deepen relationships and coordinate with Advisors and Relationship Managers.

You’ll receive thorough training to obtain required licenses, on-boarding to Vanguard’s hybrid working model, and ongoing development

Qualifications

• Minimum of three years’ experience in Financial Services; client service experience preferred.
• Active SIE and FINRA Series 7 license, and Series 66 or ability to obtain the Series 66 within 90 days of joining.
• Ability to build trust and rapport with clients using a consultative sales model to uncover needs and deliver solutions.
• Understanding of portfolio allocation, investment cost basis, asset location, and mutual fund trade basics.

Responsibilities

• Serve as the initial contact for UHNW clients, resolving complex account issues and providing investment guidance.
• Use the Professional Selling Skills framework to identify client needs and share insights with Relationship Managers.
• Deliver high-quality, efficient service while anticipating client needs and offering proactive solutions.
• Collaborate across teams to maintain and enhance the UHNW client experience.
• Document client and team feedback to support continuous service improvement.
• Build expertise in Vanguard products, services, and industry trends to guide clients effectively.

Skills

Financial Services

Client Service

Regulatory Licensing

Education

Undergraduate degree

Job description

Are you passionate about delivering exceptional service and building meaningful relationships with sophisticated clients? Join Vanguard’s Advice & Wealth Management Division as an Ultra High Net Worth (UHNW) Client Consultant, where you’ll partner closely with Advisors and Relationship Managers to support some of our most valued clients. In this inbound phone-based role, you’ll be the first point of contact for UHNW clients—providing differentiated service, resolving complex inquiries, and uncovering additional needs through thoughtful conversations. You’ll use the Professional Selling Skills framework to deepen relationships and share critical insights with Relationship Managers in a pooled support model, contributing directly to our relationship management and sales strategy. This is more than a service role, it’s a launchpad. This role offers a strong foundation in relationship management, sales, and investment expertise, with opportunities to grow and explore future roles within Advice Wealth Management—such as Relationship Manager, Advisor, or other advanced client support positions.

In this role, you will:

• Serve as the initial contact for UHNW clients, resolving complex account issues and providing investment guidance.
• Use the Professional Selling Skills framework to identify client needs and share insights with Relationship Managers.
• Deliver high-quality, efficient service while anticipating client needs and offering proactive solutions.
• Collaborate across teams to maintain and enhance the UHNW client experience.
• Document client and team feedback to support continuous service improvement with the business.
• Build expertise in Vanguard products, services, and industry trends to guide clients effectively.

What It Takes

• Minimum of three years’ experience in Financial Services; client service experience preferred.
• Undergraduate degree or equivalent combination of training and experience.
• Active SIE and FINRA Series 7 license, and either the Series 66 or the ability to obtain the Series 66 within 90 days of joining.
• Ability to build trust and rapport with clients, using a consultative sales model to uncover needs and deliver meaningful solutions.
• Confidence in discussing portfolio allocation, investment cost basis, asset location, and mutual fund trade basics.

How We Will Support You

• Fully paid training and coaching to help you obtain required licenses.
• Dedicated onboarding to Vanguard’s Advice & Wealth Management business and working model.
• Access to development resources, mentorship, and corporate learning opportunities—including support for professional designations such as the CFP—to help you build expertise and grow your career within Advice & Wealth Management

Qualifications:

• Minimum of three years related work experience in the Financial Services industry.
• Experience in client services preferred.
• Undergraduate degree or equivalent combination of training and experience required.
• This job requires a regulatory license and/or registration (e.g. FINRA, state, SFC). These will be determined by Compliance based on role-specific duties.

Why Vanguard

At Vanguard, we believe in supporting our “crew” personally through all life stages.

Total potential compensation for this role is $84,000-$92,000 ($70,000-78,000 base salary plus up to a $12,500 bonus and additional hourly pay) within your first year upon obtaining the required licensing and achieving performance standards. If you are bringing your active SIE, Series 7 & Series 66 licenses into the role, you will receive a $20,000 licensing bonus

In addition, Vanguard provides a competitive benefits package to all employees. Some of our benefits include:

• World class training and development programs to equip you with the tools to take the FINRA Series 66.
• A $1,500 taxable annual FlexFund stipend that allows you to select from a wide variety of well-being and lifestyle expenses.
• An annual bonus (known internally as Partnership) based on company performance.
• 18 PTO days and 10 federal holidays, with the unique ability to purchase an additional week of PTO.
• Industry-leading retirement savings – up to 4% matched contributions, and 10% employer contribution without condition.
• Best-in-class medical, dental, and vision coverage with on-site health perks:
  • CrewCare: our own onsite health-clinic for you and your loved ones.
  • ShipShape: onsite fitness center.
  • LYRA: a program to provide care for your emotional and mental health – how, when, and where you need it, at no cost to you.
• Education benefits including tuition reimbursement designed to support you in furthering your education.
• Strong parental leave, including adoption and surrogacy, benefits – because we know every family looks different!

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From *Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.