Senior Client Case Representative

Vanguard Group, Inc.; Scottsdale (AZ); Hybrid; USD 65,000 - 80,000; Full time

Job summary

Vanguard Group, Inc. in Scottsdale, AZ is seeking a Client Transfer Specialist for Personal Investor clients. You will be the trusted advisor during onboarding and ownership changes, building relationships and guiding clients through complex financial steps.

You must hold FINRA Series 7 and 63 licenses and bring 1-3 years in financial services. The role emphasizes clear communication, autonomy in managing client relationships, and delivering a seamless, compliant experience.

Qualifications

• FINRA Series 7 and Series 63 licenses required.
• 1–3 years of experience in financial services.
• Strong relationship management and communication skills.
• Commitment to delivering exceptional client service.
• Ability to manage ambiguity and use resources effectively.

Responsibilities

• Serve as the primary contact for Personal Investor clients during onboarding and ownership changes.
• Build and maintain meaningful client relationships.
• Provide expert support during critical moments in clients' financial journeys.
• Simplify complex processes to ensure a seamless client experience.
• Educate clients on Vanguard products and services to fulfill investment needs.

Job description

About this job:

Are you a FINRA Series 7 and 63 licensed professional with a passion for building meaningful client relationships? Join our team as a Client Transfer Specialist for our Personal Investor clients at Vanguard. At Vanguard, we have a client-first mentality that we live and breathe every day through our mission, “to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.” In this role, you’ll be the trusted professional clients turn to during their most sensitive and impactful moments, from joining Vanguard to inheriting assets. Your support will take the complexity off their plate and instill trust as they navigate their investing journey.

Relationship Building:

Grow and nurture meaningful relationships with clients, becoming their trusted advisor during pivotal moments.

Expertise and Simplicity:

Take the complexity out of financial processes, ensuring clients feel confident and secure.

Autonomy and Empowerment:

Enjoy the autonomy to own the client relationship from start to finish, making decisions that best serve the client’s needs.

Base Salary Range for this role is $65,000 – $80,000 based on licenses held and relevant experience.

Key Responsibilities:

• Serve as the primary point of contact for Personal Investor clients during the onboarding and change of ownership experience.
• Build and maintain strong, meaningful relationships with clients.
• Provide expert support during critical moments in clients’ financial journeys.
• Simplify complex processes and ensure a seamless client experience.
• Foster trust and reliability through consistent, high-quality service.
• Educate clients on Vanguard’s product and service offerings to enhance the client experience and fulfill investment needs.

Qualifications:

• Active FINRA Series 7 and 63 licenses.
• 1-3 years of experience in financial services.
• Strong relationship management skills.
• Excellent communication and interpersonal abilities.
• Commitment to delivering exceptional client service.
• Ability to manage ambiguity and utilize resources effectively.

Join us at Vanguard and be part of a team dedicated to making a positive impact on our clients’ lives.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don’t just have a mission-we’re on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients’ lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.