Ultra Care Technician

Motive Energy Inc.; San Jose (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Motive Energy Inc. is looking for an Ultra Care Technician in San Jose, California. This role involves watering, cleaning, and maintaining electric batteries and chargers while providing exceptional customer service. Applicants should possess strong time management, critical thinking, and troubleshooting skills. Candidates must maintain a valid driver's license and have forklift operation experience. The position requires attention to detail, as well as the ability to work independently with minimal supervision.

Qualifications

• Must be detail oriented when conducting administrative tasks and paperwork.
• Valid driver's license and a clean driving record required.
• Ability to operate a forklift or forklift certification preferred.

Responsibilities

• Water, clean, conduct minor repairs, and maintain electric batteries and chargers.
• Ensure proper completion of work orders.
• Maintain communication with Service and Management regarding customer issues.
• Operate and maintain company vehicles safely.

Skills

Time management

Critical thinking

Troubleshooting skills

Communication

Attention to detail

Tools

Forklift

Pallet jack

Hand tools

Job description

The Ultra Care Technician is responsible for watering, cleaning, conducting minor repairs, and maintain electric batteries and battery chargers in a timely and efficient manner while providing outstanding customer service. Applicant will be working with little to no direct supervision therefore, needs to demonstrate honesty, dependability, time management, and critical decision making abilities.

Responsibilities

• To perform this job successfully an individual must be able perform each duty:
• Ensure work orders are properly filled out Convey all information in an intelligent and professional manner to the proper contact at the customer's location to ensure customer satisfaction
• Operate a company vehicle, keep in good working order, and maintain accountability for vehicle's inventory
• Operate company vehicles in a safe and courteous manner while commuting.
• Ensure and maintain outstanding communication with Service and Management on any customer related issues
• Maintain and account for all company assigned property
• Maintain and keep valid drivers license and record clean
• Ability to operate a fork lift or pallet jack
• Practice safety and good housekeeping practices at customer site while representing Motive Energy.
• Represent Motive Energy in an a professional manner in accordance with company Standards.
• PPE is required and will be provided
• Experience with shop and hand tools
• Forklift experience and or certification
• Ability to define problems and draw valid conclusions on the repairs that need to be performed
• Critical thinking, troubleshooting skills, and decision making ability
• Ability to deal with difficult situations and maintain positive attitude
• Ability to prioritize and multi task between service calls
• Must be detail oriented when conducting administrative tasks and paperwork