UKG WFM Premier Services Consultant II (Remote)

Mosaic Cg; Tennessee; Remote; USD 85,000 - 110,000; Full time

Job summary

A leading consulting group based in Nashville, Tennessee, seeks a remote WFM Premier Services Consultant to enhance client engagement with UKG Workforce Management systems. This role includes building client relationships, providing solutions, and leading WFM projects, offering competitive compensation and an opportunity to grow in a flexible work environment.

Benefits

Flexible work environment

Comprehensive benefits

Competitive salary

Qualifications

• 1-3 years of experience with UKG Pro Workforce Management.
• 1-3 years of consulting experience.
• Ability to work remotely and travel for client engagements.

Responsibilities

• Build and maintain relationships with clients to optimize UKG systems.
• Lead WFM projects from initiation to completion.
• Provide training and support on WFM tools.

Skills

Problem-solving

Analytical skills

Communication

Interpersonal skills

Education

Bachelor’s degree

Tools

UKG Pro

WFM Systems

Job description

Requisition Number: WFMPR001271

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• Full-Time
• Remote

Locations

Showing 1 location

Description

Based in Nashville, Tennessee, Mosaic Consulting Group helps businesses of all sizes and across all industries leverage their investment in UKG HCM & WFM Technologies. We are more than a consulting company; we are a highly skilled team delivering value and exceptional service to our clients. Every day we strive to live up to our promise: Make a difference and inspire confidence. Because of our dedication to client and team experience, we have been recognized on the Inc. 5000 list for 4 consecutive years and are certified as a Great Place to Work.

Due to our rapid growth, we are looking for a remote WFM Premier Services Consultant to join our team. In this role, you’ll work closely with our clients to ensure they get the most out of their UKG WFM systems. From building strategies to designing and implementing solutions, you’ll help businesses use their tools to solve real challenges and achieve their goals. If you love connecting with people, solving problems, and making a real impact, this role might be for you.

What you’ll do:

• Build strong, trusted relationships with clients while showing them how to make the most of their UKG systems to maximize efficiency and improve workforce management.
• Identify additional opportunities to assist clients, whether through the introduction of new products, services, or system enhancements that drive value.
• Provide a consultative approach by partnering with clients leveraging best practices to produce exceptional results, fostering trust, and ensuring commitment to long-term collaboration.
• Leverage your industry and WFM expertise to develop, maintain, and implement solutions that help clients address business challenges through their WFM system.
• Utilize system analysis techniques by consulting with users, managers, and executives to determine software and system functional specifications, ensuring systems are tailored to client needs.
• Document, analyze, test, and modify WFM systems in alignment with client and system design specifications, ensuring all changes are accurate and meet client expectations.
• Provide training and ongoing support to client teams on WFM tools, processes, and system enhancements, ensuring they have the knowledge and skills to optimize their WFM systems effectively.
• Lead WFM-related projects from initiation through completion, ensuring alignment with client goals, timely delivery, and quality outcomes.
• Stay up-to-date on industry trends and WFM technologies to provide innovative solutions and continuously improve the value delivered to clients.
• Model Mosaic’s customer service vision of Guide, Anticipate, Exceed

What makes you successful:

Need to haves:

• 1-3 years of UKG Pro Workforce Management (formerly Dimensions) experience, or experience with similar systems
• 1-3 years of experience in consulting with the ability to build lasting relationships and guide clients toward effective solutions
• Ability to work fully remote and travel up to 40% as needed for client work.

Nice to haves:

• A completed Bachelor’s degree from an accredited University
• Expert skills in UKG WFM products
• Expertise in system analysis and configuration, including working with stakeholders to gather requirements and translate them into system specifications.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients and internal teams.
• Strong problem-solving and analytical skills, with the ability to adapt solutions to meet client-specific needs.
• Experience in managing multiple projects, ensuring successful delivery and client satisfaction.

What we offer you:

• An opportunity to grow and develop your UKG consulting skills
• A competitive salary of $85,000-$110,000 with bonus potential
• Comprehensive benefits, perks and PTO package
• An award-winning company culture in a flexible remote environment

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.