UKG Pro WFM Change and Training Specialist (Remote based in US)

Tenet Healthcare; Dallas (TX); Remote; USD 73,000 - 105,000; Full time

Job summary

Tenet Healthcare is seeking a UKG Pro WFM Change and Training Specialist to lead end-user training and change management initiatives. The role involves designing training programs, developing change strategies, and supporting user adoption across various WFM modules, ensuring a successful transition during systems implementation.

Benefits

Medical, dental, vision insurance

401k with up to 6% employer match

Paid time off

Employee Assistance program

Qualifications

• 3+ years of experience in training, change management, or organizational development.
• Experience supporting cloud-based HCM/WFM systems, UKG Pro preferred.
• Strong knowledge in developing eLearning content.

Responsibilities

• Develop and execute change management strategies for UKG Pro WFM.
• Design and deliver training programs for WFM modules.
• Gather user feedback to improve training effectiveness.

Skills

Excellent written and verbal communication skills

Project management

Facilitation

Education

Bachelor’s degree in Human Resources, Organizational Development, Communications, Education

Tools

Articulate

Captivate

Job description

The UKG Pro WFM Change and Training Specialist is responsible for leading end-user training, communications, and change management initiatives related to the UKG Pro Workforce Management (WFM) platform. This includes supporting user adoption of modules such as Scheduling, Timekeeping, and Absence Management. The specialist partners closely with HR, operations, and IT teams to design and deliver training programs, develop change strategies, and ensure a smooth transition during system implementations and updates.

Key Responsibilities:

• Develop and execute change management strategies to drive adoption of UKG Pro WFM tools and processes.
• Design and deliver engaging training programs for managers, employees, and administrators across all WFM modules.
• Create instructional materials such as eLearning courses, user guides, quick reference cards, and FAQs.
• Coordinate and facilitate virtual and in-person training sessions, including one-on-one coaching and group workshops.
• Develop stakeholder communication plans and create content for email campaigns, presentations, and intranet updates.
• Gather user feedback to continuously improve training effectiveness and change support.
• Partner with system analysts and project teams to stay informed of new features, enhancements, and implementation timelines.
• Track and report on training, adoption and compliance metrics, identifying areas for reinforcement.
• Support go-live activities and provide hyper-care support during major rollouts.
• Ensure alignment of training and change efforts with organizational culture, policies, and strategic goals.

Requirements:

• Bachelor’s degree in Human Resources, Organizational Development, Communications, Education, or related field.
• 3+ years of experience in training, change management, or organizational development roles.
• Must be able to travel up to 20%.
• Experience supporting cloud-based HCM/WFM systems, with strong knowledge of UKG Pro WFM preferred.
• Excellent written and verbal communication skills, with ability to translate technical concepts into user-friendly guidance.
• Experience developing eLearning content and using tools such as Articulate, Captivate, or similar.
• Strong facilitation skills and comfort presenting to diverse audiences.
• Ability to manage multiple projects and stakeholders in a fast-paced environment.

Preferences:

• Experience with UKG Pro WFM modules such as Scheduling, Timekeeping, and Absence.
• Certification in Change Management (e.g., Prosci, ACMP) or relevant methodologies.
• Familiarity with LMS platforms and knowledge management systems.
• Experience in healthcare, retail, or other complex, multi-site organizations.

Compensation:

• Pay: $73,632-$105,000 annually. Compensation depends on location, qualifications, and experience.
• Management level positions may be eligible for sign-on and relocation bonuses.

Benefits:

The following benefits are available, subject to employment status:

• Medical, dental, vision, disability, life, AD&D and business travel insurance
• Paid time off (vacation & sick leave)
• Discretionary 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance.
• For Colorado employees, paid leave in accordance with Colorado’s Healthy Families and Workplaces Act is available.

Tenet Healthcare complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.

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