UI/UX Lead - GTM Tools & Systems

Megaport; Nashville (TN); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible working environments

5 days paid study leave

Creative, modern workspaces

Awards program

Health and wellness program

Career growth opportunities

Job summary

Megaport seeks a UI/UX Lead for GTM Tools & Systems to translate commercial strategy and user needs into coherent experiences across the revenue technology ecosystem. The role partners with RevOps, RevTech, Sales Leadership, Engineering, Marketing and Enablement to bridge commercial strategy and technical execution.

The candidate will lead Salesforce Lightning design, establish a reusable design system, and drive end-to-end user journeys across multiple sales tools, portals, and integrations,

Qualifications

• Experience improving complex enterprise workflows in Salesforce Lightning and integrated sales tech environments.
• Strong understanding of information architecture, workflow design, prototyping and usability testing.
• Familiarity with WCAG accessibility and design-system development.
• Ability to balance global standardization with regional requirements across brands.

Responsibilities

• Lead the UX design of GTM tools and systems, including Salesforce Lightning pages and dashboards.
• Define how users navigate between systems and complete end-to-end workflows.
• Establish a reusable, documented design system with components and templates.
• Partner with RevOps, Engineering and Enablement to deliver changes within governance standards.

Skills

Salesforce Lightning

Information architecture

Workflow design

Prototyping

Usability testing

WCAG accessibility

Design systems

Agile delivery

CI/CD

CRM integrations

CPQ / quoting

Multi-application environments

AI-assisted design

Tools

Salesforce UX tooling

Job description

The UI/UX Lead - GTM Tools & Systems is a business-facing technical design leader who translates commercial strategy, user needs, system architecture, and operational standards into a coherent experience across the revenue technology ecosystem.

Working in partnership with RevOps, RevTech, Sales Leadership, Engineering, Marketing, and Enablement, this role bridges commercial strategy and technical execution.

About Megaport

We're not your typical tech company - and we don't want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We're publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.

Our Team Culture

We're a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here - collaboration beats hierarchy, curiosity fuels our growth, and everyone's voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.

What You'll Be Doing

Commercial UX Strategy & User Research

• Develop and maintain ongoing understanding of the needs of Sales, Channel Teams, SDRs, Sales Management, Customer Success, Alliances and supporting commercial functions across brands.
• Map critical workflows, identify friction and failure points, validate proposed improvements through user research, and establish a prioritized experience roadmap aligned with commercial objectives.

Salesforce Experience Design & Optimization

• Lead the experience design of GTM tools and systems, including Salesforce Lightning pages, record layouts, navigation, dashboards, guided workflows, integrations, and related documentation.
• Organize information about user roles, commercial motions, and decision requirements that improves efficiency and effectiveness throughout the Sales Journey.
• Reduce unnecessary navigation, duplicate entry, ambiguity, and user error while maintaining alignment with underlying business processes and system architecture.
• Design cohesive experiences across Salesforce, Gong, ZoomInfo, Quoting Tools, customer portals, partner platforms, and related applications.
• Define how users navigate between systems, locate critical information, and complete end-to-end workflows.
• Partner with technical Enablement owners to distinguish interface improvements from integration, data, security, or architectural issues requiring separate remediation.

Commercial Design System & Reusable Standards

• Establish and maintain a documented design system comprising reusable components, interaction patterns, page templates, dashboard conventions, accessibility standards, and design specs.
• Align with platform-native standards and establish clear guidance for when experiences should be standardized globally or differentiated intentionally by brand, product, region, or role.

Prototyping, Automation & Delivery Enablement

• Partner with RevTech developers and architects to validate feasibility, prioritize improvements, and integrate design reviews into development, testing, release, and continuous-improvement practices.
• Activate opportunities for guided sales motions, simplified workflows, and automation-first experiences in core and expansion business across brands.

Cross-Functional Leadership & Governance

• Serve as the experience-design authority connecting RevOps, RevTech, commercial leadership, Engineering, Marketing, and Enablement.
• Facilitate requirements discovery, resolve conflicting user needs, document design decisions, and ensure interface changes align with approved processes, data governance, security, accessibility, and platform standards.

User Enablement, Documentation & Change Adoption

• Maintain accurate user guidance, workflow documentation, release explanations, and role-based instructions in partnership with Enablement and system owners.
• Provide targeted coaching and consultation to users and internal teams for understanding and adoption of fast-paced changes across an evolving, multi-brand commercial environment.

Experience Measurement & Continuous Improvement

• Define and monitor experience measures, including task completion time, task success, navigation efficiency, user error rates, adoption, and user feedback.
• Establish baseline performance, validate improvements after release, and use evidence to prioritize the design backlog and demonstrate measurable contributions to commercial productivity and system reliability.

What We're Looking For

• Demonstrated experience improving complex enterprise workflows in Salesforce Lightning and integrated sales technology environments.
• Strong understanding of information architecture, workflow design, prototyping, usability testing, accessibility standards (WCAG), and design-system development.
• Ability to balance global standardization with regional, functional, product, and role-specific requirements across brands and expansion sales motions.
• Experience establishing design documentation, governance standards, user guidance, and repeatable delivery practices.
• Salesforce Lightning Design System experience and familiarity with Salesforce configuration and component-based development.
• Experience with CRM integrations, CPQ or quoting workflows, sales engagement tools, and multi-application commercial environments.
• Experience working within Agile delivery, CI/CD, product management, or enterprise change-management environments.
• Familiarity with design collaboration and prototyping tools, behavioral analytics, and AI-assisted design or workflow optimization.

What We offer

• Flexible working environments
• Generous study and training allowance + 5 days paid study leave
• Creative, fun, and contemporary workspaces
• A motivated team of industry experts and new talent
• Celebrated success with 'Legend' and 'Kudos' Awards
• Health and wellness program
• Opportunities for career growth and potential for global intra-company transfers for interested candidates.

If you have any questions, please reach out to Megaport's Talent Acquisition Team at [e-mail]

NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team [e-mail] directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com".

All applications will be treated in confidence.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.