UI/UX Lead - GTM Tools & Systems

Megaport; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible working environments

Birthday Leave

Study and training allowance

Career growth opportunities

Global intra-company transfers

Job summary

Megaport is seeking a UI/UX Lead – GTM Tools & Systems to translate commercial strategy into coherent experiences across revenue technology. You will partner with RevOps, RevTech, Sales Leadership, Engineering, Marketing, and Enablement to establish design standards, guide interface development, and improve how commercial users access information across core and expansion motions.

The ideal candidate has 4+ years in UX/UI design for enterprise apps, strong Salesforce Lightning experience, and

Qualifications

• 4+ years professional experience in UX/UI design, enterprise application design, or commercial systems design.

Responsibilities

• Develop and maintain ongoing understanding of the needs of Sales, Channel Teams, SDRs, Sales Management, Customer Success, Alliances and supporting commercial functions across brands.
• Map critical workflows, identify friction and failure points, validate proposed improvements through user research, and establish a prioritized experience roadmap aligned with commercial objectives.
• Lead the experience design of GTM tools and systems, including Salesforce Lightning pages, record layouts, navigation, dashboards, guided workflows, integrations, and related documentation.
• Organize information about user roles, commercial motions, and decision requirements that improves efficiency and effectiveness throughout the Sales Journey.
• Reduce unnecessary navigation, duplicate entry, ambiguity, and user error while maintaining alignment with underlying business processes and system architecture.
• Design cohesive experiences across Salesforce, Gong, ZoomInfo, Quoting Tools, customer portals, partner platforms, and related applications.
• Define how users navigate between systems, locate critical information, and complete end-to-end workflows.
• Partner with technical Enablement owners to distinguish interface improvements from integration, data, security, or architectural issues requiring separate remediation.
• Establish and maintain a documented design system comprising reusable components, interaction patterns, page templates, dashboard conventions, accessibility standards, and design specs.
• Align with platform-native standards and establish clear guidance for when experiences should be standardized globally or differentiated intentionally by brand, product, region, or role.
• Partner with RevTech developers to validate feasibility, prioritize improvements, and integrate design reviews into development, testing, release, and continuous-improvement practices.
• Activate opportunities for guided sales motions, simplified workflows, and automation-first experiences in core and expansion business across brands.
• Serve as the experience-design authority connecting RevOps, RevTech, commercial leadership, Engineering, Marketing, and Enablement.
• Maintain accurate user guidance, workflow documentation, release explanations, and role-based instructions in partnership with Enablement and system owners.
• Provide targeted coaching and consultation to users and internal teams for understanding and adoption of fast-paced changes across an evolving, multi-brand commercial environment.
• Define and monitor experience measures, including task completion time, task success, navigation efficiency, user error rates, adoption, and user feedback.
• Establish baseline performance, validate improvements after release, and use evidence to prioritize the design backlog and demonstrate measurable contributions to commercial productivity and system reliability.

Skills

UX/UI design

Information architecture

Prototyping

Usability testing

Agile delivery

Design governance

Accessible design (WCAG)

Cross-functional collaboration

Design system development

Tools

Salesforce Lightning

Salesforce Lightning Design System

Job description

About the companyWe’re not your typical tech company - and we don’t want to be. the company is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.

Our Team CultureWe’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here - collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do. We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay.

The RoleThe UI/UX Lead – GTM Tools & Systems is a business-facing technical design leader who translates commercial strategy, user needs, system architecture, and operational standards into a coherent experience across the revenue technology ecosystem.

Working in partnership with RevOps, RevTech, Sales Leadership, Engineering, Marketing, and Enablement, this role bridges commercial strategy and technical execution. The role establishes reusable design standards, guides interface development, and continuously improves how commercial users access information, execute processes, and interact with connected applications. This lead owns the design standards, user experience strategy, and continuous improvement of commercial system interfaces and workflows across core and expansion sales motions, brand business units, and regions.

The ideal candidate creates flow-state user journeys that reduce operational friction, improve adoption and data quality, accelerate technology delivery, and increase the time commercial teams can devote to customer-facing activities.

What You'll Be Doing

Commercial UX Strategy & User Research

• Develop and maintain ongoing understanding of the needs of Sales, Channel Teams, SDRs, Sales Management, Customer Success, Alliances and supporting commercial functions across brands.
• Map critical workflows, identify friction and failure points, validate proposed improvements through user research, and establish a prioritized experience roadmap aligned with commercial objectives.

Salesforce Experience Design & Optimization

• Lead the experience design of GTM tools and systems, including Salesforce Lightning pages, record layouts, navigation, dashboards, guided workflows, integrations, and related documentation.
• Organize information about user roles, commercial motions, and decision requirements that improves efficiency and effectiveness throughout the Sales Journey.
• Reduce unnecessary navigation, duplicate entry, ambiguity, and user error while maintaining alignment with underlying business processes and system architecture.

Connected Systems & Information Architecture

• Design cohesive experiences across Salesforce, Gong, ZoomInfo, Quoting Tools, customer portals, partner platforms, and related applications.
• Define how users navigate between systems, locate critical information, and complete end-to-end workflows.
• Partner with technical Enablement owners to distinguish interface improvements from integration, data, security, or architectural issues requiring separate remediation.

Commercial Design System & Reusable Standards

• Establish and maintain a documented design system comprising reusable components, interaction patterns, page templates, dashboard conventions, accessibility standards, and design specs.
• Align with platform-native standards and establish clear guidance for when experiences should be standardized globally or differentiated intentionally by brand, product, region, or role.

Prototyping, Automation & Delivery Enablement

• Partner with RevTech developers and architects to validate feasibility, prioritize improvements, and integrate design reviews into development, testing, release, and continuous-improvement practices.
• Activate opportunities for guided sales motions, simplified workflows, and automation-first experiences in core and expansion business across brands.

Cross-Functional Leadership & Governance

• Serve as the experience-design authority connecting RevOps, RevTech, commercial leadership, Engineering, Marketing, and Enablement.
• Facilitate requirements discovery, resolve conflicting user needs, document design decisions, and ensure interface changes align with approved processes, data governance, security, accessibility, and platform standards.

User Enablement, Documentation & Change Adoption

• Maintain accurate user guidance, workflow documentation, release explanations, and role-based instructions in partnership with Enablement and system owners.
• Provide targeted coaching and consultation to users and internal teams for understanding and adoption of fast-paced changes across an evolving, multi-brand commercial environment.

Experience Measurement & Continuous Improvement

• Define and monitor experience measures, including task completion time, task success, navigation efficiency, user error rates, adoption, and user feedback.
• Establish baseline performance, validate improvements after release, and use evidence to prioritize the design backlog and demonstrate measurable contributions to commercial productivity and system reliability.

What We're Looking For

• 4+ years professional experience in UX/UI design, enterprise application experience, product design, or commercial systems design.
• Demonstrated experience improving complex enterprise workflows in Salesforce Lightning and integrated sales technology environments.
• Strong understanding of information architecture, workflow design, prototyping, usability testing, accessibility standards (WCAG), and design-system development.
• Ability to balance global standardization with regional, functional, product, and role-specific requirements across brands and expansion sales motions.
• Experience establishing design documentation, governance standards, user guidance, and repeatable delivery practices.
• Salesforce Lightning Design System experience and familiarity with Salesforce configuration and component-based development.
• Experience with CRM integrations, CPQ or quoting workflows, sales engagement tools, and multi-application commercial environments.
• Experience working within Agile delivery, CI/CD, product management, or enterprise change-management environments.
• Familiarity with design collaboration and prototyping tools, behavioral analytics, and AI-assisted design or workflow optimization.

What We offer

• Flexible working environments
• Birthday Leave
• Generous study and training allowance + 5 days paid study leave
• Creative, fun, and contemporary workspaces
• A motivated team of industry experts and new talent
• Celebrated success with 'Legend' and 'Kudos' Awards
• Health and wellness program
• Opportunities for career growth and potential for global intra-company transfers for interested candidates.

If you have any questions, please reach out to the company's Talent Acquisition Team at NOTE: All the company business correspondence is conducted via our business email accounts (@the company.com). If you have any concerns, please reach out to the company's careers team directly and we will verify the legitimacy of any communication. The company will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com". All applications will be treated in confidence.