UI/UX Designer - ONLY W2

Saransh Inc; Columbus (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading design firm in Columbus OH is seeking a UI/UX Designer to develop impactful customer experiences. You'll focus on service design, collaborating with cross-functional teams and enhancing accessibility. The ideal candidate has experience in user experience research, service blueprints, and is passionate about inclusive design principles. This is a W2 contract role requiring on-site presence five days a week.

Qualifications

• Proven ability drafting service blueprints and journey mapping.
• Demonstrated experience in inclusive design and accessibility guidelines.
• Proficient knowledge of user experience design principles.

Responsibilities

• Develop end-to-end customer and employee experiences.
• Draft service blueprints and create compelling storyboards.
• Collaborate with cross-functional teams to identify user needs.

Skills

Iteration design

Storyboarding

Information architecture

User experience research

Inclusive design

Accessibility guidelines

Assistive technology

Job description

Overview

Role: UI/UX Designer

Location: Columbus OH only (5 days onsite)

Employment type: W2 contract

Responsibilities

• As a Service Designer in supporting Legal & Regulatory Control Operations, you will play a pivotal role in developing end-to-end customer and employee experiences by leveraging your advanced knowledge of service design principles. As a core contributor participate in the execution of service strategies designed to serve our employees’ and customers’ experiences navigating products and services. Your expertise in service design, coupled with a strong understanding of the financial services industry, will enable you to identify gaps, solve complex problems, and make informed recommendations for enhancing customer experiences. Your focus will be on strategic thinking and decision-making and contributing to the continuous improvement of our products and services as you work independently and provide guidance to your peers. Join us in shaping the future of employee and customer experiences.
• Proven ability drafting service blueprints, journey mapping, and creating compelling storyboards that address direct and indirect experiences for a diverse customer base
• Demonstrated experience in inclusive design, accessibility guidelines, and assistive technology, ensuring products and services cater to all users’ needs
• Proficient knowledge of user experience design principles and the ability to apply them to projects of moderate scope, spanning across multiple products or disciplines

Qualifications

• Prior experience in performing iterative design, storyboarding, and information architecture, with a track record of delivering innovative and customer-centric solutions
• Financial services experience
• User experience research experience
• Experience supporting enterprise applications for back-office specialists
• Experience collaborating with architecture, product, technology, data, and business partners
• Design and implement end-to-end service experiences and draft service blueprints to enhance direct and indirect experiences for product features of moderate complexity
• Collaborate with cross-functional teams to identify user needs, preferences, and expectations and ensure the development of inclusive and accessible products and services
• Draft journey maps and service blueprints to visualize and optimize service processes, touchpoints, and interactions and identify areas for improvement and innovation
• Participate in workshops to gather information from customers to understand where improvements can be made along the customer journey
• Assist in the creation of experience maps and service prototypes that illustrate customer journeys
• Operate with an iterative design mindset as you incorporate user feedback and insights to continuously improve the overall customer journey experiences of our offerings

Company notes

This description reflects the original job information and removes extraneous boilerplate and non-essential job postings.