UI/UX Designer

GSV UPS General Services; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

United Parcel Service, Inc. is seeking a seasoned UI/UX Designer to lead the end-to-end design of complex enterprise applications and digital products.

You will translate business problems into user journeys, create wireframes, prototypes, and high-fidelity designs while collaborating with product, engineering, and business stakeholders. The role emphasizes strong portfolio evidence, user research, accessibility, and design-system stewardship, with opportunities to mentor teammates and influence

Qualifications

• Demonstrated experience designing enterprise-scale digital products or complex applications.
• Strong portfolio demonstrating UX strategy, interaction design, UI design, prototyping, and delivered product experiences.
• Experience conducting user research and translating findings into effective product designs.
• Experience working within multidisciplinary Agile product teams.
• Ability to communicate and defend design decisions using user needs, research, business objectives, and design principles.
• Ability to operate independently as a UX/UI subject-matter expert.

Responsibilities

• Lead end-to-end UX/UI design for complex enterprise applications and digital products.
• Translate business problems and user needs into user journeys, workflows, wireframes, prototypes, and high-fidelity experiences.
• Conduct or facilitate user research, stakeholder interviews, usability testing, and design validation.
• Synthesize qualitative and quantitative findings into actionable design recommendations.
• Create intuitive interaction patterns for traditional applications, data-rich experiences, and AI-enabled workflows.
• Establish and maintain reusable design patterns, components, and design-system standards.
• Ensure experiences meet usability, accessibility, consistency, and responsive-design expectations.
• Partner with Product Management and business stakeholders to define problems, prioritize user needs, and shape product solutions.
• Collaborate closely with software engineers to ensure design intent is understood, technically feasible, and implemented with high quality.
• Facilitate design reviews and provide constructive guidance to designers, product teams, and engineers.
• Mentor less-experienced designers and contribute to the continued maturity of UX/UI practices.
• Balance user experience, business value, technical feasibility, delivery timelines, and organizational standards.
• Advocate for user-centered design throughout the product development lifecycle.

Skills

UX Design

UI Design

Interaction Design

User Research

Information Architecture

Wireframing

Prototyping

Usability Testing

Design Systems

Accessibility

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

The UI/UX Designer is an experienced design professional responsible for creating intuitive, accessible, and effective digital experiences that solve complex business and user problems. This role leads user experience and interface design across products from discovery through delivery, translating business requirements, user needs, and technical constraints into user journeys, interaction models, prototypes, and production-ready designs. The role serves as a UI/UX subject-matter expert, partnering closely with product management, engineering, architecture, and business stakeholders while establishing design standards, mentoring team members, and improving design quality across products.

Key Responsibilities

• Lead end-to-end UX/UI design for complex enterprise applications and digital products.
• Translate business problems and user needs into user journeys, workflows, wireframes, prototypes, and high-fidelity experiences.
• Conduct or facilitate user research, stakeholder interviews, usability testing, and design validation.
• Synthesize qualitative and quantitative findings into actionable design recommendations.
• Create intuitive interaction patterns for traditional applications, data-rich experiences, and AI-enabled workflows.
• Establish and maintain reusable design patterns, components, and design-system standards.
• Ensure experiences meet usability, accessibility, consistency, and responsive-design expectations.
• Partner with Product Management and business stakeholders to define problems, prioritize user needs, and shape product solutions.
• Collaborate closely with software engineers to ensure design intent is understood, technically feasible, and implemented with high quality.
• Facilitate design reviews and provide constructive guidance to designers, product teams, and engineers.
• Mentor less-experienced designers and contribute to the continued maturity of UX/UI practices.
• Balance user experience, business value, technical feasibility, delivery timelines, and organizational standards.
• Advocate for user-centered design throughout the product development lifecycle.

Critical Skills

• User Experience Design
• User Interface Design
• Interaction Design
• User Research
• Information Architecture
• Wireframing and Prototyping
• Usability Testing
• Design Systems
• Accessibility and Inclusive Design
• Responsive Design
• Product Design
• Visual Design
• Design Thinking
• Agile Product Development
• Stakeholder Collaboration
• Design Facilitation
• UX Strategy
• Data Visualization and complex enterprise workflows
• AI-assisted and conversational user experiences

Knowledge & Experience Required

• Demonstrated experience designing enterprise-scale digital products or complex applications.
• Strong portfolio demonstrating UX strategy, interaction design, UI design, prototyping, and delivered product experiences.
• Experience conducting user research and translating findings into effective product designs.
• Experience working within multidisciplinary Agile product teams.
• Demonstrated ability to work closely with product managers, engineers, architects, and business stakeholders.
• Strong understanding of design systems, reusable components, accessibility, and responsive design.
• Ability to communicate and defend design decisions using user needs, research, business objectives, and design principles.
• Ability to operate independently as a UX/UI subject-matter expert.

Preferred Experience

• Designing data-intensive enterprise applications.
• Designing AI-enabled, conversational, agentic, or decision-support experiences.
• Experience establishing or governing enterprise design systems.
• Experience mentoring designers or providing design leadership across multiple product teams.
• Familiarity with modern prototyping and collaborative design platforms.

Grade: 203

Last day for internals to apply is 11/19/26

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world's largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters.

UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.