UI/UX Designer

Tech3pillars Technologies; Alaska; On-site; USD 95,000 - 120,000; Full time

Job summary

Tech3pillars Technologies is seeking a senior UX/UI Designer to craft enterprise-level user experiences for agent desktops, supervisor consoles, and omnichannel platforms. You will lead user research, define journeys, and produce scalable design systems in collaboration with cross-functional teams.

The role focuses on accessibility, performance, and AI-driven customer journeys, with close cooperation with Product Owners, Engineering, QA, and Operations in an Agile setup.

Qualifications

• 8+ years of UX/UI Design experience with enterprise applications.
• Strong proficiency in Figma, Miro, Adobe XD, and prototyping tools.
• Contact Center domain expertise (Genesys, Google CCAI, NICE, Five9, Amazon Connect or similar).
• Experience with AI-driven customer experiences, design thinking, and digital transformation programs.

Responsibilities

• Design intuitive experiences for Contact Center platforms, agent desktops, supervisor consoles, self-service portals, and AI-powered customer journeys.
• Conduct user research, stakeholder workshops, persona development, journey mapping, and usability testing.
• Create wireframes, prototypes, user flows, information architecture, and high-fidelity designs using Figma and other UX tools.
• Translate business, operational, and CX requirements into scalable design solutions.
• Collaborate with Product Owners, Engineering, QA, Operations, and Business teams in Agile delivery environments.
• Design and maintain enterprise design systems, component libraries, and UX standards for consistency.
• Support AI, Conversational AI, Virtual Agent, IVR, and Omnichannel transformation initiatives.

Skills

UX/UI Design

Figma

User research

Agile collaboration

Tools

Figma

Miro

Adobe XD

Job description

Job Title : UX/UI Designer

Location : Nearest Client location

We are looking for a senior UX/UI Designer with strong enterprise application experience and preferably Contact Center domain knowledge. The candidate will design experiences for agent desktops, supervisor consoles, self-service portals, IVR, conversational AI, and omnichannel platforms.

Key Responsibilities:

• Design intuitive, user-centered experiences for Contact Center platforms, agent desktops, supervisor consoles, self-service portals, and AI-powered customer journeys.
• Conduct user research, stakeholder workshops, persona development, journey mapping, and usability testing to identify customer and agent pain points.
• Create wireframes, prototypes, user flows, information architecture, and high-fidelity designs using Figma and other UX tools.
• Translate business, operational, and CX requirements into scalable and reusable design solutions.
• Collaborate with Product Owners, Engineering, QA, Operations, and Business teams in Agile delivery environments.
• Design and maintain enterprise design systems, component libraries, and UX standards to ensure consistency across applications.
• Support AI, Conversational AI, Virtual Agent, IVR, and Omnichannel transformation initiatives through human-centered design practices.
• Ensure accessibility, responsiveness, usability, and performance standards are incorporated into all digital experiences.
• Partner with frontend teams developing applications using ReactJS, Angular, HTML/CSS, and modern UI frameworks.
• Drive continuous improvement through UX analytics, production feedback, design reviews, and customer experience optimization.
• Demonstrate strong client communication skills, providing proactive status updates, risk identification, and timely escalation management without requiring follow-ups.

Preferred Qualifications

• 8+ years of UX/UI Design experience with enterprise applications.
• Strong proficiency in Figma, Miro, Adobe XD, and prototyping tools.
• Contact Center domain expertise (Genesys, Google CCAI, NICE, Five9, Amazon Connect or similar).
• Experience with AI-driven customer experiences, design thinking, and digital transformation programs.