Unemployment Insurance Claims Analyst

Thomas & Company; Nashville (TN); On-site; USD 36,000 - 52,000; Full time

Job summary

Thomas & Company is seeking a UIClaims Analyst in Nashville, TN to analyze unemployment claims for accuracy, completeness, and eligibility. The role involves preparing supporting documentation for each claim and meeting strict processing timelines.

Responsibilities include processing claims within 48 hours, documenting activity in the TNC Claims Management System, and coordinating with state agencies to ensure timely responses.

Qualifications

• High school diploma required.
• Excellent written and oral communication skills.
• Experience in a fast, multi-tasking environment is a plus.

Responsibilities

• Receive and process unemployment claims within 48 hours.
• Document claim activity in the TNC Claims Management System.
• Provide timely responses to all claims and communicate with state agencies.

Skills

Communication

Multi-tasking

Timely response

Education

High school diploma

Tools

Microsoft Office

Job description

Who We Are:

As the largest privately held service provider in our industry, Thomas & Company stands at the forefront of delivering innovative and comprehensive solutions that help businesses optimize their operations and manage critical aspects of human resources. We specialize in offering unmatched unemployment cost control, employment verification, and tax credit services, all designed to reduce financial risk, streamline processes, and drive cost efficiency for our clients.

Our Culture:

We believe that success starts with people. We are committed to fostering a culture of innovation, collaboration, and growth. Our mission is to empower our employees to thrive both professionally and personally, offering an environment where creativity and diverse ideas flourish.

We are not just a company-we are a community of passionate individuals dedicated to making a real impact. From dynamic team-building opportunities to leadership development programs, Thomas & Company invests in its people at every level. Our supportive workplace is built on the foundation of our core values a shared vision for enabling success. Our winning culture has earned recognition as a five-time Tennessean Top Workplace and a three-time (and counting) USA Today Top Workplace. Whether you’re looking for a challenge, a place to grow your career, or a team that values your contributions, Thomas & Company offers endless opportunities to make a difference. Join us and become part of a team where your ideas are heard, your potential is recognized, and your career can truly flourish.

The Position:

The job of the UIClaims Analyst is to analyze and review unemployment claims for accuracy, completeness, and eligibility. This position is responsible for preparing and maintaining supporting documentation as it relates to the claim.

Essential Duties and Responsibilities

• Receive and process incoming claims within 48 hours of receipt of claim


• Document all claim activity in TNC Claims Management System


• Must be able to provide a timely and detailed response to all claims


• Coordination with state agencies, EX: return state calls and other requests when needed


• Responsible for returning all state calls within 4 business hours of receipt


• Responsible for all claim responses while adhering to proper template for the agency, as noted in the claim’s analyst handbook


• Respond to internal client emails, SHIELD (T&C system) discussions and voicemails regarding open claims within 4 business hours


• Check outgoing fax queue one hour priority to departure. All pending faxes should be brought to your Quality Control Supervisor’s attention prior to departure.


• Always accept incoming calls when at desk, never send incoming calls to voicemail


• Must be efficient in recording proper separation / disposition codes


• Provide current and correct separation information to applicable State Agencies when


• Complete facility change form immediately upon receipt of information from client


• Maintain minimum efficiency and productivity benchmarks based on tenure of employment


• Respond to internal client emails, SHIELD (T&C system) discussions and voicemails regarding open claims within 4 business hours

Requirements and Qualifications

• High school diploma


• Experience with Microsoft office


• Excellent written and oral communication skills


• Experience in a fast, multi-tasking environment a plus


• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Special Considerations and Prerequisites

• This person should be familiar with standard concepts, practices, and procedures within the role


• Unemployment claim knowledge a plus


• Experience with a goal driven environment preferred