UHealth Security Dispatch Supervisor

University of Utah; Salt Lake City (UT); On-site; USD 26,000 - 48,000; Full time

Benefits offered by this job

50% tuition reduction

Health and dental coverage

Retirement plans

Job summary

The University of Utah Department of Public Safety is seeking a Healthcare Security Supervisor to oversee health security dispatch operations across multiple facilities including U Medical Center and Huntsman institutes. The role emphasizes exceptional customer service and safe custody of patients, staff, and visitors.

Join a 24/7 team led by the CSO with opportunities for professional development, training, and comprehensive benefits, including tuition reduction for employees and dependents.

Responsibilities

• Supervise the daily operations of the health security dispatch center to ensure efficient response to emergencies and non-emergency calls.
• Lead, schedule, and manage dispatch personnel to ensure 24/7 coverage and proper staffing.
• Coordinate emergency and non-emergency calls, dispatch officers and response teams as needed.
• Monitor alarms, surveillance, networks, and emergency notification systems.
• Document incidents, dispatch activities, and communications per policies and regulations.
• Coordinate with healthcare staff, law enforcement, fire, EMS, and external agencies during emergencies.
• Provide leadership during critical incidents and high-volume events.
• Review dispatch logs and performance data to find trends and improve efficiency.
• Train and mentor dispatch personnel to meet standards and regulatory requirements.
• Conduct quality assurance to maintain accuracy and customer service.

Job description

Rotating shifts, including some nights and weekends as well as holidays and University closure days.

VP Area

VP Area President

Department

Department 02119 - Public Safety-Hospital Security

Location

Location Campus

City

City Salt Lake City, UT

Type of Recruitment

Type of Recruitment External Posting

Pay Rate Range

Pay Rate Range 18.89 to 34.95

Close Date

Close Date 12/01/2026

Priority Review Date (Note - Posting may close at any time)

Job Summary

About the University of Utah Department of Public Safety

Safety is a top priority for the University of Utah. The Chief Safety Officer ( CSO ) for the University is the Director of Public Safety and serves as chief of police services. The CSO is responsible for overseeing the University’s Department of Public Safety, which includes the following operational divisions: University Police, Campus Security, Health Security, Emergency Management, Emergency Communications, and the central administrative Office of the CSO .

Safety looks and feels different to each person, and the U Department of Public Safety is committed to working with the community to foster a safe environment where all individuals feel empowered and equipped to succeed in their work, education, and other business with the university.

The Healthcare Security Supervisor is a hands‑on position where exceptional customer service is the top priority. This role ensures the safety and security of patients, staff, and visitors at multiple healthcare facilities associated with the University of Utah, including the University Medical Center, Huntsman Cancer Institute, Huntsman Mental Health Institute, and several regional health centers.

Team members work under the direction of the University of Utah Chief Safety Officer in a dynamic 24/7 environment, with shifts during mornings, evenings, and overnight. Depending on location, employees may work 10‑hour or 13‑hour shifts, offering a schedule that provides ample days off and promotes a healthy work‑life balance.

This role encompasses responsibilities in various areas, including a Level 1 trauma center setting, and provides opportunities to work in uniformed operations and patrol, dispatch, investigations, training, and risk assessment. Employees receive specialized training to work effectively with patients and address healthcare security’s unique challenges.

We prioritize professional development, mentoring, and coaching, with a strong focus on promoting internal candidates within the organization. The position offers a comprehensive benefits package, including retirement plans, health and dental coverage, paid holidays and vacation, and a 50% tuition reduction for eligible University of Utah employees, their spouse/partners, and dependents.

This position offers the opportunity to make a meaningful impact while developing valuable skills in a fast‑paced and rewarding environment.

Responsibilities

• Supervise the daily operations of the health security dispatch center to ensure efficient and timely response to emergencies and non-emergency calls for service.
• Lead, schedule, and manage dispatch personnel to ensure continuous 24/7 operational coverage and appropriate staffing levels.
• Receive, prioritize, and coordinate emergency and non-emergency calls, dispatching security officers and emergency response teams as appropriate.
• Monitor security alarms, surveillance systems, communication networks, and emergency notification systems.
• Ensure accurate documentation of all incidents, dispatch activities, and communications in accordance with organizational policies and regulatory requirements
• Coordinate emergency response efforts with healthcare staff, law enforcement, fire departments, EMS , and other external agencies.
• Provide leadership and decision-making support during critical incidents, emergency events, and high-volume situations.
• Review dispatch logs, incident reports, and performance metrics to identify trends and improve operational efficiency.
• Train, mentor, and evaluate dispatch personnel to ensure compliance with organizational standards and regulatory requirements.
• Conduct quality assurance reviews to maintain accuracy, professionalism, and customer service standards.
• Resolve operational