UH Centralized Scheduler

WVU Medicine; United States; On-site; USD 22,000 - 29,000; Full time

Job summary

UNTWN Uniontown Hospital in Pennsylvania seeks a Scheduling Clerk to manage scheduling and pre-registration, verify insurance, and ensure accurate registration according to guidelines. The role emphasizes delivering high-quality customer service and collaborating with physician offices and staff.

The position involves maintaining records, protecting confidentiality, assisting in staff training, and supporting equipment upkeep as part of a 40-hour work week in a non-exempt environment.

Qualifications

• High school diploma or GED required.
• Two years medical secretarial/clerical experience preferred.

Responsibilities

• Handle scheduling and pre-registration for procedures in designated departments.
• Schedule services, prepare patients, and screen information prior to exams.
• Pre-register patients in the hospital system per registration guidelines.
• Ascertain insurance details to comply with regulations and refer to Financial Care.
• Maintain records per hospital and regulatory requirements.
• Maintain confidentiality of patient and employee information.
• Collaborate with physician office staff to support staff education.
• Assist in training and orientation of new staff.
• Maintain department equipment and report malfunctions.
• Perform other duties as assigned.

Skills

Customer service

Microsoft Office

Scheduling systems

Communication skills

Education

High school diploma or GED

Tools

Scheduling software

Job description

Responsible for assuring the patient is scheduled for the correct procedure at the appropriate time and with the appropriate resources. Responsible for pre-registration of the scheduled patient. Accurate documentation of the patients’ medical insurance and required authorizations is required. It is the responsibility of this position to assure that referring office staff and patients receive the highest customer service available as this is often the patient’s first impression.

MINIMUM QUALIFICATIONS** :**

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High school diploma or equivalent (GED).

PREFERRED QUALIFICATIONS:

EDUCATION:

1. Two (2) years medical secretarial/medical clerical experience.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Responsible for all scheduling and pre-registration functions necessary to maintain efficient and smooth operations of the scheduling function, coordinating the scheduling and ordering of procedures for designated departments based on established guidelines.

2. Schedules services as requested by physician offices or patients, gives preparation for exams and screens for pertinent information prior to scheduling exam.

3. Pre-registers patients in computer system according to the hospital’s registration guidelines.

4. Responsible for ascertaining insurance information to comply with managed care regulations or other insurance regulations, performing a revenue cycle review, and referring appropriate patients to Financial Care Consultants.

5. Maintains records according to hospital and regulatory requirements.

6. Maintains confidentiality regarding patient and employee information.

7. Collaborates with physician office staff to maintain effective working relationships and to provide education for new office staff members.

8. Assists in the training and orientation of new staff members.

9. Maintains department equipment.

10. Records and reports equipment malfunctions, including initiating service work orders.

11. Performs other duties as assigned.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Frequent sitting.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Frequent exposure to various parts of the hospital or work from home office environment.

SKILLS AND ABILITIES:

1. Possess excellent customer service skills.

2. Strong computer skills; ability to navigate scheduling systems and Microsoft office suite.

3. Ability to maintain/update the computer competencies as required for the position.

4. Effective verbal and written communication skills.

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Company:

UNTWN Uniontown Hospital

Cost Center:

550 UNTWN Scheduling Call Center

Address:

500 W Berkeley Street

Uniontown

Pennsylvania

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively “WVUHS”) is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.