UFC GYM Personal Training Sales Manager

Ufc-Gym; San Diego (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Free uniforms

Paid time off

Training & development

Tuition assistance

Vision insurance

Dental insurance

Employee discounts

Wellness resources

Job summary

UFC Gym is seeking a Personal Training Sales Manager to lead private and small group training sales, delivering exceptional member experience and driving supplement revenue. The role requires 7-day availability, coordinating with coaches and the Fitness Manager to meet club sales goals and ensure smooth scheduling and client service.

The position emphasizes revenue attainment, proactive client engagement, and ongoing administration of client programs, while upholding company policies and safety

Qualifications

• In depth knowledge of Personal Training techniques from assessment to program design and sales.
• Must be able to operate and adjust all Fitness equipment.
• Knowledge of company policies, practices and procedures, including emergency and safety procedures.
• Strong interpersonal and communication skills; maintain a friendly, enthusiastic attitude.
• Possesses strong customer service focus; respond professionally to requests from guests, members and staff.
• Understands and follows oral and written instructions; communicates clearly.
• Strong organizational skills; prioritize multiple tasks.
• Must be computer proficient with Word and Excel.
• Adhere to meal and rest break periods and must clock in/out for all shifts.

Responsibilities

• Sell and conduct Private Training and Small Group Training with members; prospect and close sales.
• Service intro PT packages, build value, and re-sign clients to full programs.
• Coordinate client sessions, schedule appointments, and manage calendars.
• Maintain up-to-date scheduling records and adjust for changes or cancellations.
• Oversee administrative and housekeeping duties; ensure operational procedures are followed.
• Set and review monthly, weekly, and daily sales goals with coaching staff.
• Support revenue-generating activities such as supplement booths and seminars.

Skills

PT techniques

Equipment operation

Company policies

Interpersonal skills

Customer service

Communication

Organization

Microsoft Office

Time clocking

Education

UFC Gym certification

CPR/AED certification

Diploma or GED

Bachelor's degree (preferred)

Job description

GENERAL SUMMARY:

The Personal Training Sales Manager is responsible for ensuring a positive customer experience personally and through Coach’s supervision. Personal Training Sales Manager are responsible for delivering great member service along with Private Training Supplement revenue. As needed, they address member concerns, employee relations issues, and oversee scheduling and time-keeping activities. On a regular basis, they communicate and enforce Company and Club policies and procedures. Fitness Sales Manager are responsible for the successful attainment of revenue goals pertaining to Private Training and Supplements. This position requires 7 day a week availability including both morning and nights.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1) Sell and Conduct Private Training & Small Group Training with Members

• Sells training sessions. Executes an effective prospecting strategy, conducts guest tours, and responsible for completing sales of staff when needed through the Turn-Over process.
• Service Intro PT packages, build value, and re-sign clients on full programs to hand off to the coaching staff.
• Member prospecting in person/digital to generate complimentary appointments to sell personal training programs to.
• Ensures accurate administration of client Programs, supplement purchases, measurement tracking, workout programs. Arrives on time, prepared and attentive for training appointments.
• Assists in all revenue generating activities, including but not limited to: complimentary workouts, supplement booths, body fat tables, seminars, workshops, etc.
• Responsible for achieving monthly revenue objectives set forth by the Company with regards to Private Training and Supplements.
• Reviews daily club sales performance and individual employee performance statistics with the Fitness Manager, Vice President and staff members to identify issues and clarify behaviors needed to achieve club sales goals. administers company policies as they relate to the sales process.
• Independently schedule and manage client appointments to ensure optimal time management and service delivery.
• Coordinate directly with clients to arrange sessions, meetings, or service visits according to their availability and needs.
• Maintain up-to-date scheduling records and make adjustments to accommodate changes or cancellations.
• Responsible for managing personal client scheduling and calendar coordination.
• Independently schedule and manage client appointments to ensure optimal time management and service delivery.
• Coordinate directly with clients to arrange sessions, meetings, or service visits according to their availability and needs.
• Maintain up-to-date scheduling records and make adjustments to accommodate changes or cancellations.
• Responsible for managing personal client scheduling and calendar coordination.
• Oversaw the full scheduling lifecycle for individual client appointments.

2) Club Administration

• Works with the Fitness Manager to ensure coaches are productive, that revenue and service goals are properly communicated and that the Club remains on-track to attain daily, weekly and monthly financial goals.
• Sets monthly, weekly and daily goals and objectives which are consistent with or above those of the Company. Conducts monthly, weekly and daily meetings with the coaches to review performance and operations and offer direction, motivation and guidance toward achieving personal and club goals.
• Handles member service matters such as providing tours of the Club, explaining services offered by the Coaching Department and signing a member up for training agreements and appointments. Mediates member issues and concerns in a timely and effective manner, elevating issues when appropriate.
• Performs various administrative and housekeeping duties within assigned areas as needed.
• Alerts the Operations staff of repairs and maintenance needs in the club. Personally, conducts facility walk through daily.
• Supervises coach sales activities. Reviews agreements and prepares daily paperwork.
• Complies with operational procedures in the club and follows-up with compliance checks through the monitoring of club systems and employee performance.

ORGANIZATION RELATIONSHIPS:

The Personal Training Sales Manager will report directly to the Fitness Manager and/or General Manager. Personal Training Sales Manager will communicate and enforce all Policy and Procedures with the Coaching Team. Duties require interaction with all club members and employees.

REQUIRED QUALIFICATIONS:

1) Knowledge, skills & abilities:

• In depth knowledge of Personal Training techniques from assessment to program design, and sales.
• Must be able to operate and adjust all Fitness equipment.
• Knowledge of company policies, practices and procedures, including emergency and safety procedures.
• Strong interpersonal and communication skills. Able to demonstrate and maintain a friendly, enthusiastic and positive attitude.
• Possesses a strong customer service focus. Responds professionally to requests and inquiries from guests, members and staff.
• Understands and follows oral and written instructions. Communicates clearly and concisely.
• Possesses strong organizational skills. Understands basic record keeping practices and procedures. Demonstrates the ability to organize and prioritize multiple tasks.
• Must be computer proficient, with basic skills in Microsoft Word and Excel.
• Adhere to meal and rest break periods and must clock in and out for all shift times.

2) Required Experience:

• Minimum of one certification from organization recognized by UFC Gym
• Current CPR/AED certification
• High school diploma or GED.
• Four-year degree in a related field recognized by UFC Gym (preferred).
• Minimum 2 years of related experience.
• Experience in management/employee relations preferred.

3) Physical Requirements:

• While performing the duties of this job, the employee is regularly required to stand.
• Physical effort required for daily duties include lifting heavy weights, squatting, bending, reaching, spotting, and prolonged standing and walking. Must be able to frequently lift and/or move up to 45+ lbs.

Benefits:

• Employee discounts
• Free uniforms
• Health insurance for eligible employees
• Opportunity for advancement
• Training & development

Benefits:

• Bonus based on performance for eligible employees
• Competitive salary
• Dental insurance for eligible employees
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance for eligible employees
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance for eligible employees
• Wellness resources

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.