UCCC Program Assistant I

The Colorado Attorney General's Office; Denver (CO); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Join the Colorado Attorney General's Office as a UCCC Program Assistant I, where you'll protect consumers through program administration and communication. This role offers an opportunity to contribute meaningfully while working flexibly and engaging with the community. Successful candidates will demonstrate strong organizational and communication skills, while taking on a variety of programmatic responsibilities.

Qualifications

• Four years of administrative or program support experience required.
• Experience applying rules and regulations necessary.
• Preferred skills include data management and strong communication.

Responsibilities

• Manage UCCC and NMSA program applications and technical assistance.
• Communicate with entities regarding licensing processes.
• Assist in organizing public outreach and education programs.

Skills

Organizational skills

Attention to detail

Communication skills

Data management skills

Education

Combination of college coursework and work experience totaling four years

Tools

Salesforce

Job description

Find a rewarding career making a difference: Join the Office of the Attorney General!

The Consumer Credit Unit is seeking a skilled administrative program professional to join its collaborative team as the UCCC Program Assistant I. The Program Assistant I offers the opportunity to be involved in meaningful work with a team that protects the consumers of Colorado. The Program Assistant I is the front line of the Uniform Consumer Credit Unit in licensing and interactions with the people of Colorado and regulated entities. This position is best suited for someone with strong organizational skills, and who won’t shy away from picking up the phone or returning calls explaining licensing requirements to businesses and the people of Colorado. If you’re interested in putting your skills to work for a public service organization with impact throughout Colorado, apply today!

The Consumer Credit Unit enforces the Colorado Uniform Consumer Credit Code (“UCCC”), the Colorado Consumer Equity Protection Act (“CCEPA”), the Colorado Nonbank Mortgage Servicers Act (“NMSA”), the Colorado Rental Purchase Agreement Act (“RPAA”), the Credit Services Organization Act (“CSOA”), the Colorado Uniform Debt Management Services Act (“DMSA”), the Colorado Fair Debt Collection Practices Act (“CFDCPA”), and the Colorado Student Loan Equity Act (“CSLEA”). The work unit licenses, registers, examines, and investigates creditors and other companies for compliance, and protects consumers from unlawful actions.

WHAT YOU WILL DO

The Program Assistant manages and provides technical assistance and program support to the Unit’s UCCC and NMSA programs. The position reviews new and renewal applications, makes licensing recommendations, and communicates with companies regarding licensure and notification. The position handles the entry and maintenance of the database records and files for UCCC and NMSA licensing. The Program Assistant assists with logistics related to UCCC and NMSA public outreach and education as well as investigations and examinations. Duties and responsibilities include:

• Reviews new and renewal applications submitted by rent to own, supervised lenders, retail sale, sale finance companies, and other statutory required entities that may be added to the UCCC unit’s supervision for completeness;
  • Notifies applicants of deficiencies, and recommends whether applications are satisfactory or if further review is needed;
  • Obtains, reviews, and maintains information regarding applicants, including corporate records and background checks as part of licensing review;
  • Issues and mails licenses reissued licenses;
  • Creates and maintains licensing files;
  • Processes and communicates license expirations;
• Answers inquiries that are received via, mail, phone, Salesforce, or other means regarding licensing requirements, and related processes;
  • Serves as point of contact for calls from the public, directing callers as appropriate to the OAG website or other state, local, or federal agencies, and provides information about consumer credit and debt management laws;
  • Responds to license verification requests from other states;
• Records and delivers licensing fees received to Department of Law Financial Services unit;
• Assists in gathering information for press and Colorado Open Records Act (CORA) inquiries;
• Coordinates and arranges for public meetings and educational seminars and prepares related materials;
• Assists in developing and distributing educational materials, edit and modify presentations, documents, or outward facing material to comply with the Office’s accessibility requirements.;
• Assists with logistical and programmatic support for examinations. Including but not limited to, travel coordination, generate reports for examiners, inform examiners of communications regarding open exams received or documents received;
• Serves as a travel coordinator for the program by processing travel requests, arranging travel, and assisting on the reimbursement of travelers’ expenses;
• Provides office support to program as needed, backup for the Administrative Assistant and others in the Unit as needed, and other duties as assigned including but not limited to, mail processing, visitor registration, and forwarding calls and emails to the appropriate parties.

Salary note: Although a salary range is listed, salary will be set commensurate with the successful candidate’s qualifications and in compliance with the Equal Pay for Equal Work Act.

This recruitment may be used to fill multiple positions in the Department of Law, Consumer Credit Unit.

WHAT WE ARE LOOKING FOR

Minimum Qualifications and Substitutions:Please document all relevant experience in detail on your application. Experience will not be inferred or assumed. Any part-time experience listed will be prorated.

Experience Only:

Four years of work experience providing administrative or program support, which must have included applying rules and regulations

OR

Education and Experience:

A combination of college course work from an accredited institution AND work experience providing administrative or program support, which must have included applying rules and regulationstotaling four years of full- time work experience/education.

• Preferred Qualifications:In addition to the minimum qualifications, the preferred applicant will also demonstrate the following skills and experience:
  • Demonstrated ability to understand, explain, and apply rules and regulations
  • Data management skills
  • Strong attention to detail
  • Strong written and oral communication skills
  • Familiarity with Salesforce platform
• Conditions of Employment:
  • Applicants must pass a thorough background investigation prior to appointment.
  • This unit offers flexible work arrangements. This position requires a minimum of one in office work day per week. Note: Flexible work arrangements may change at any time based on business needs.
  • Colorado Department of Law participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Please view thefulljob announcement for more information, including information about compensation and benefits, and to apply online.