UC Program Technician II - Customer Service - Limited Service

State of Vermont; Montpelier (VT); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking government department as a Program Technician II, where you will play a crucial role in assisting individuals with unemployment benefits. This position offers the opportunity to engage with the community, provide vital support, and work in a dynamic environment that values diversity and inclusion. You'll be responsible for assessing individual needs, resolving eligibility issues, and ensuring that claimants receive the assistance they need. With a focus on customer service and program administration, this role is perfect for those who thrive in challenging situations and seek to make a difference in people's lives. Embrace a rewarding career with excellent benefits and a commitment to work-life balance.

Benefits

80% State Paid Medical Premium

Dental Plan at No Cost

11 Paid Holidays

Generous Leave Plan

Tuition Reimbursement

Flexible Spending Accounts

Low Cost Group Life Insurance

Incentive-Based Wellness Program

Qualifications

• Experience in customer service and program administration is essential.
• Education requirements include an associate's degree or equivalent experience.

Responsibilities

• Provide customer service assistance in the unemployment call center.
• Investigate and resolve eligibility issues for unemployment benefits.

Skills

Customer Service

Program Administration

Communication Skills

Problem Solving

Education

Associate's Degree

High School Diploma

Two Years of College Coursework

Job description

Select how often (in days) to receive an alert: Create Alert

Application Deadline Date: 02/25/2025

Department: Labor

Location: Montpelier, VT, US

Position Type: Limited Service

Schedule Type: Full Time

Hourly Rate: $22.49

Overview

The Vermont Department of Labor is seeking a Program Technician II to provide customer service assistance in the unemployment call center. The Unemployment Insurance Customer Service Representatives provide specialized, professional level work involving interviewing of claimants by telephone for unemployment benefits. Duties include conducting initial and subsequent assessment of individual needs; persuading claimants to accept referrals to Career Resource Centers for reemployment services; investigation and resolution of eligibility issues and applies adjustments to individual cases as needed. Employees in this class may train new staff and may be assigned independent projects in special program claims work including, but not limited to unemployment compensation for former service personnel, unemployment compensation for Federal employees, combined wage claims, short term compensation claims, Trade Readjustment Act and disaster unemployment assistance. Customer Service Representatives must be able to work in stressful and sometimes emotional situations and treat the public with sensitivity, fairness, and tact.

Who May Apply

This position, UC Program Technician II - Customer Service - Limited Service (Job Requisition #52088), is open to all State employees and external applicants. It is a Limited Service position, which is non-tenured and authorized for a specific period of time. Limited Service positions are established for specially funded projects or programs.

If you would like more information about the duration of this position or other details, please contact [e-mail].

Please note that multiple positions in the same work location may be filled from this job posting. Resumes will not be accepted via e-mail. You must apply online to be considered.

Duties are performed predominately in an office setting. Private means of travel should be available for occasional travel when appropriate. Incumbents must be adaptable and able to work within tight time limits and under considerable stress. Some evening and weekend duty may be necessary.

Minimum Qualifications

Two years or more of full-time college coursework OR an associate's degree or higher AND two (2) years or more of experience at or above a technical level in program administration (such as administering components of a licensing and certification program, or records management).

OR

High School diploma or equivalent AND three (3) years or more of experience at or above a technical level in program administration (such as administering components of a licensing and certification program, or records management).

OR

One (1) year or more of experience as a Program Technician I with the State of Vermont.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.