UC NOC Technician III

Leidos; Shiloh (IL); On-site; USD 65,000 - 75,000; Full time

Job summary

Leidos is seeking a Unified Capabilities (UC) NOC Technician III to support the DISA DGOC in a 24x7 shift environment. The role focuses on network operations, ticketing, and escalation to ensure maximum availability for DoD missions. U.S. citizenship and an active secret clearance are required.

Responsibilities include incident management, configuration maintenance, customer engagement, and cross-team collaboration to resolve outages and improve network resiliency across TDM and SIP trunks.

Qualifications

• Minimum qualifications include DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent).
• Able to work in a 24x7 shift work environment.
• Must have an active DoD Top Secret security clearance.
• Requires understanding of voice infrastructure and IP network topologies.
• Desired qualifications include cyber transport experience, circuit actions, and familiarity with alarm surveillance, call routing, SIP, and VTC technologies.

Responsibilities

• Create/update/resolve problems using a broad network knowledge and Service Now platform.
• Notify contacts based on incidents affecting networks, circuits or locations.
• Execute network operations including configuration and analysis of TDM and SIP trunks.
• Collaborate with customers and UC stakeholders to maximize network availability and minimize impact.
• Proactively monitor network alarms across management tools.
• Provide global situational awareness support to customers.
• Verify service restoration after ticket resolution and communicate status.
• Document incident lifecycles and resolutions in incident management systems.
• Maintain route plans, device profiles, and calling search spaces.
• Assess and recommend resolutions for network incidents and configuration deficiencies.
• Develop solutions for UC and DRSN operations.

Skills

Voice infrastructure

IP networks

Top Secret clearance

Shift work readiness

24x7 operations

Education

High school diploma or equivalent

DoD-8570 IAT Level 2 baseline certification

Tools

ServiceNow

Network management tools

Juniper IP technologies

Job description

Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC). Shift work to include nights and weekend duty is required. Position may include extended periods of sitting while on a computer or phone and speaking with customers.

The Leidos Digital Modernization Sector and DoD Enterprise and Cyber Operations (DECO) have an opening in our Unified Capabilities (UC) NOC Technician III.

This position requires U.S. citizenship with an active Secret clearance.

Job Responsibilities: Responsible for performing, training team and developing processes for the following duties:

• Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network architect, utilizing the Service Now platform

• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents

• Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.

• Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.

• Proactively monitor network alarms across platform specific network management tools.

• Support all customers to include providing global situational awareness support.

• Verify that service has been restored upon resolution of all customer-initiated tickets

• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined

• Proactively monitor network alarms across platform specific network management tools.

• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.

• Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.

• Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions.

• Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.

• Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies

• Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.

Minimum Qualifications:

• Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date.

• Able to work in a 24x7 shift work environment.

• Must have an active DoD Top Secret security clearance.

• Requires general understanding of both voice infrastructure and IP network topologies.

Desired Qualifications:

• Tech control facility or cyber transport experience

• Circuit actions experience

• Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.

• Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies

• Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly‑away kits, Defense Red Switch Network (DRSN), DSN Core.

Required Education & Experience:

• Typically requires high school diploma or equivalent and 2 – 4 years of prior relevant experience.

**Our anticipated salary range for this role is $65,000 - $75,000**

GSMO

If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 — and moving faster than anyone else dares.

Original Posting:

September 18, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $48,100.00 - $86,950.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.