UC NOC Technician III

Leidos Inc; Ogden (UT); On-site; USD 65,000 - 75,000; Full time

Job summary

Leidos is seeking a Network Operations Center professional to support DISA DGOC operations in a 24x7 shift environment. You will monitor, troubleshoot, and coordinate resolution of network incidents across TDM/SIP, leveraging ServiceNow and carrier networks to maximize availability for DoD customers.

Required DoD Top Secret clearance, DoD-8570 IAT Level 2 certification, and experience with voice and IP topology.

Qualifications

• DoD Top Secret clearance and IAT Level 2 baseline certification are required before start date.
• Ability to work in a 24x7 shift environment.
• Understanding of voice infrastructure and IP network topologies.

Responsibilities

• Create/update/resolve unclear problems using a broad knowledge of network architecture and ServiceNow.
• Notify necessary contacts based on network incidents.
• Operate network configurations for TDM and SIP trunks to maintain service availability.
• Collaborate with customers and internal/external stakeholders to minimize mission impact.
• Monitor network alarms using platform tools and provide proactive situational awareness.

Skills

Active DoD Top Secret clearance

24x7 shift availability

Voice/infrastructure and IP topology

Education

DoD-8570 IAT Level 2 baseline certification

High school diploma or equivalent

Tools

ServiceNow

Cisco

Juniper

MS Office Suite

Job description

Description

Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations.This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC). Shift work to include nights and weekend duty is required. Position may include extended periods of sitting while on a computer or phone and speaking with customers.

GSMO

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Job Responsibilities

• Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network architect, utilizing the Service Now platform


• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents


• Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.


• Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.


• Proactively monitor network alarms across platform specific network management tools.


• Support all customers to include providing global situational awareness support.


• Verify that service has been restored upon resolution of all customer-initiated tickets


• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined


• Proactively monitor network alarms across platform specific network management tools.


• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.


• Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.


• Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions.


• Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.


• Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies


• Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.

Minimum Qualifications

• Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date.


• Able to work in a 24x7 shift work environment.


• Must have an active DoD Top Secret security clearance.


• Requires general understanding of both voice infrastructure and IP network topologies.

Desired Qualifications

• Tech control facility or cyber transport experience


• Circuit actions experience


• Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.


• Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies


• Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core.

Required Education & Experience

• Typically requires high school diploma or equivalent and 2 - 4 years of prior relevant experience.

Our anticipated salary range for this role is $65,000 - $75,000

Pay Range: $48,100.00 - $86,950.00

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [e-mail].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.