Uber Looking for IT Operations Program Manager (APAC) at Remote

Uber; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as an IT Operations Program Lead, where your expertise in technical program management will shape the future of IT at a global scale. This role involves collaborating across teams to enhance service desk operations, streamline processes, and implement innovative solutions that drive efficiency. With a focus on customer impact, you'll tackle complex challenges and lead initiatives that improve the quality of services. If you're passionate about technology and ready to make a significant impact in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 8+ years of IT experience with a focus on technical program management.
• Strong problem-solving and project management skills required.
• Experience in supporting Apple and PC hardware/software.

Responsibilities

• Lead complex cross-functional programs under Global IT Strategy & Operations.
• Identify business needs and design new processes/technical solutions.
• Maintain a focus on continual improvement and efficiency in operations.

Skills

IT Technical Program Management

Problem Solving

Project Management

Customer Service

Audio/Video Tech Knowledge

VMWare

Azure

MDM

Google Admin

Mac OS

Windows 7+

Windows Server

Networking (Wired/WIFI/VPN)

Powershell

Chef

Ruby

Linux

Service Now

Git

Sensu

NSX

Cisco

Juniper

Education

Bachelor of Science in Information Technology

Bachelor of Science in Computer Science

Tools

VMWare

Azure

Service Now

Git

Job description

About the Role

IT Operations Program Leads at Uber are expected to think beyond the ticket queues. You will be expected to work cross-organizationally to help develop and implement Global Service Desk, IT Supply-Chain, AVOps, InfraOps, AppOps procedures and policies. Leads at this level have IT technical program management experience working with globally distributed teams, and your work will influence IT Engineering, IT Operations, and how Uber operates globally. Here’s your chance to be a part of Uber history!

What the Candidate Will Need / Bonus Points

• 8+ years of IT experience
• Bachelor of Science in Information Technology, Computer Science, or equivalent combination of education and work experience
• Strong problem solving, organization and project management skills
• A service-oriented attitude with the utmost discretion in handling sensitive/private technical issues and other matters
• Working Audio/Video tech knowledge
• Prior experience supporting / administrating most of the following technologies:
• VMWare
• Azure
• MDM
• Google Admin
• Mac OS
• Windows 7+
• Windows Server
• Networking (Wired/WIFI/VPN)
• Ability to work in a fast-paced, highly technical environment
• Demonstrable strong Customer Service experience
• Ability to be on site and on call
• Excellent verbal and written communication skills
• Ability to work independently, as well as part of a team
• Willing to work after hours and weekends as needed

Work as the primary point of contact for complex, cross functional programs under the Global IT Strategy & Operations pillar. Will represent multiple aspects of operations, including needs/goals/gaps in discussions across stakeholders. Will identify business needs and design new processes/technical solutions and/or influence existing processes to solve this need. Team up with IT-Eng leaders and drive solutions to highly technical problems. Work collaboratively to develop program milestones, track progress, handle cross-team dependencies, mitigate risks and run cross-team communications. Deliver results by tactically and strategically working across functions and teams within the multiple technical domains of IT-Engineering and IT Operations, with an appropriate multi-domain technical understanding of functional areas. Maintain a Continual Improvement focus for all areas of technology – what can be streamlined, automated, prevented and simplified etc – you will build and lead projects and initiatives around building for efficiency for Operations. Define and drive operations goals and metrics (KPIs, OKRs, etc.); establish tooling for tracking and reporting. Expected to consider the customer impact of every decision and how it affects quality of services. Expected to think beyond team boundaries and regularly influence operational direction beyond these boundaries.

Experience in powershell; Chef; Ruby; ABM; Linux; Service Now; Git; Sensu; NSX; Cisco; juniper

• 10+ years in a help desk role supporting Apple and PC hardware and software
• Managed lead multifunctional teams
• Are interested in building or expanding your technology management experience.