UA Manager, E&S Excess Casualty

Zurich Insurance; Scottsdale (AZ); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Zurich Insurance in Scottsdale, AZ seeks an UA Manager, E&S Excess Casualty to lead the underwriting team. You will oversee performance, drive process improvements, and manage a 7–10 person group. Travel to other offices as needed, with a hybrid schedule requiring in-office presence two days weekly.

Qualifications

• Bachelor's degree in Insurance or related field or equivalent experience.
• Zurich Certified Insurance Apprentice with 4+ years in Insurance/Underwriting.
• High School Diploma with 6+ years in Insurance/Underwriting and market knowledge.

Responsibilities

• Lead and develop UA Associates to deliver strong broker/customer experiences.
• Evaluate underwriting processes and implement technical standards and controls.
• Manage staffing decisions and staff development for 7-10 reports.
• Take part in cross-training to support multiple workflows and improve operations.
• Build relationships across the business and lead team huddles and meetings.
• Onboard and train Underwriting Assistants and Underwriters.

Skills

Leadership

Underwriting

People management

Stakeholder communication

Operations improvement

Education

Bachelor's degree in Insurance or related field

Zurich Certified Insurance Apprentice

High School Diploma or equivalent

Job description

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UA Manager, E&S Excess Casualty

137806

Zurich E&S is hiring an experienced UA Manager, E&S Excess Casualty to join our Casualty Wholesale team! This position will be located in our Scottsdale, AZ office.

While this position will be based out of one of these office locations, you will have the flexibility to work on a hybrid basis. You will partner with your manager to set a flexible work schedule that supports you and the team. This role requires being in the office two days per week.

As a member of Zurich's Underwriting team, you will enjoy the opportunity to fully apply and hone your leadership and strategic thinking skills. There will be some travel for this position to offices where the UA Associates sit.
Responsibilities of this role include:

• Accountable for ensuring teams meet key operational performance goals.
• Assess and evaluate underwriting processes in order to implement agreed technical standards, controls, practices and procedures, maintaining underwriting disciplines and identifying opportunities for improvements.
• Follows up regularly with producers as needed to discuss status of new business, upcoming renewals, and renewals in process, and to develop appropriate action.
• Performs customer service and account management responsibilities, as needed, which may include resolving issues related to billing, making changes to policies, and answering policy coverage related questions.
• Participates in key account business relationships in person or teleconference with Underwriters.
• Conducts regular performance evaluations, ensures staff are meeting performance standards based on key operational performance metrics, staffing models and growth goals of the business units supported. Regularly conducts career development conversations with staff and creates robust development plans.
• Makes staffing decisions concerning hiring and guides staff development through identifying skills and training needs, delegating tasks appropriately, and motivating staff to provide outstanding client service.
• Build insurance operations and underwriting skills and knowledge by participating in cross-training and learning additional processes and procedures to support multiple workflows and contribute to effectiveness of team operations.
• Builds strong relationships across the business. Takes leadership role in Underwriting team huddles and meetings
• Assisting to onboard and train new Underwriting Assistants and Underwriters.
• Acts as subject matter expert for initiatives aimed at continuous improvement and operational performance.

The UA Manager will be expected to lead, motivate and develop UA Associates to deliver superior broker/customer experiences. The ability to prioritize, manage process and workflow and ensure expedited actions are taken where appropriate will be important to success in this role. This individual will be responsible for managing a team of 7-10 direct reports.

• Bachelor's degree and 4 or more years of experience in the Insurance, Underwriting or Market Facing area
  OR
• Zurich Certified Insurance Apprentice, including Associate Degree and 4 or more years' experience in the Insurance, Underwriting or Market Facing area
  OR
• High School Diploma or Equivalent and 6 or more years of experience in the Insurance, Underwriting or Market Facing area
  AND
• Knowledge of the insurance industry and the legal and regulatory environment

Preferred Qualifications:

• Knowledge of operational budgets
• Advanced knowledge of Casualty lines of business
• Advanced knowledge of the insurance industry and the legal and regulatory guidelines
• People management or supervisory experience
• Ability to manage and build rapport with team
• Advanced skills in problem solving, relationship building, active listening, needs analysis, and win-win negotiation
• Excellent organizational, written, oral communication and presentation skills

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.

The pay range shown is a national average and may vary by location. The proposed (Hourly rate or Salary range) for this position is {ENTER RANGE HERE}, with short-term incentive bonus eligibility set at {STIP %}.

Job Family:

The combined salary range for this position is {minimum salary of the lower job level and the maximum salary for the higher job level}. The proposed {hourly rate or salary range} for the {position title} is {enter range here}, with short-term incentive bonus eligibility set at {STIP%}.The proposed {hourly rate or salary range} for the {position title} is {enter range here}, with short-term incentive bonus eligibility set at {STIP%}.

The annual variable compensation range, based on performance under the sales incentive plan for this role is ___________.

OR

This position includes a variable compensation component that is based on an individual’s performance under the applicable sales incentive plan.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here .]

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500.

Join us for a brighter future—for yourself and our customers.

Zurich North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.