UA Associate - Domestic Casualty

Zurich Insurance; Los Angeles (CA); On-site; USD 50,000 - 81,000; Full time

Job summary

Zurich North America is hiring a UA Associate to join the Domestic Casualty team. You will support experienced underwriters by reviewing and analyzing risks, applying research and analytical skills to assess exposure and inform decisions.

This hybrid role reports to the North America office in Los Angeles, CA, with in-person collaboration when meaningful. Core duties include risk reviews, policy rating, scheduling endorsements, and end-to-end servicing for new business and renewals.

Qualifications

• Bachelor’s degree or equivalent; no prior experience required in administrative, customer service, financial services, risk management, or insurance.
• Zurich Certified Insurance Apprentice with Associate Degree as alternative qualification.
• High School Diploma with 2+ years in administrative, customer service, financial services, risk management, or insurance.
• Knowledge of data collection and analysis.

Responsibilities

• Reviews and summarizes risk exposures and loss history to aid underwriting decisions.
• Assist in policy rating, pricing, and policy construction tasks.
• Provide servicing for new business, renewals, and endorsements.
• Respond to inquiries under supervision and collaborate with underwriters.
• Support broker/agent interactions with basic customer service.

Skills

Data analysis

Verbal communication

Written communication

Relationship building

Active listening

Detail oriented

Self-directed

Deadline driven

Education

Bachelor's degree

Zurich Certified Insurance Apprentice

High School Diploma

Job description

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UA Associate - Domestic Casualty

137371

Zurich North America is currently hiring a UA Associate to join the Domestic Casualty team! As a UA Associate, you will support and work closely with experienced Underwriters in the review and analysis of risks. You will enjoy the opportunity to fully apply and hone your research and analytical skills to effectively assess risk and grow your career.

At Zurich North America we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA hybrid work model emphasizes flexibility, allowing employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.

This is a hybrid work position; however, the candidate selected for this opportunity should be able to report into the following North American office location: Los Angeles, CA.

In this role you will be responsible for:

Reviews, evaluates, and summarizes risk exposures, controls, loss history, and financial condition to aid underwriting decisions around submission acceptance or declination.

Follows instructions from Underwriters in areas of policy rating, subjective pricing, policy construction, coverages & exclusions, mandatory forms, etc. to accurately quote and issue policies.

Provides account servicing support in collaboration with Underwriter and Manager, with responsibility for end-to-end servicing processes for new business, renewals, and endorsements for basic to moderately complex business and products.

Responds to written, verbal telephone inquiries appropriately and on time under close supervision by Underwriter and/or Manager. Working collaboratively with assigned underwriters.

Supports Underwriter with broker/agent/distributor/customer interactions by providing basic customer service skills.

Basic Qualifications:

Bachelor’s degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area
OR

Zurich Certified Insurance Apprentice, including Associate Degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area
OR

High School Diploma or Equivalent and 2 or more years of experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area
AND

Knowledge of data collection and analysis

Preferred Qualifications:

Insurance industry knowledge

Knowledge of processing, rating and policy management systems used in the insurance industry

Strong verbal and written communication skills

Superior skills in relationship building, active listening with customers and coworkers

Enjoys working with details and providing accurate data in a timely manner

Self-directed to meet deadlines

5% Travel

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.

The pay range shown is a national average and may vary by location. The proposed hourly rate for this position is $23.80 - $38.94, with short-term incentive bonus eligibility set at 5%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here .]

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.