U.S. INTERPRETER

Fountain; United States; On-site; USD 34,000 - 83,000; Full time

Job summary

GLOBO is seeking US-based interpreters for telephonic (TI), video (VRI), or on-site interpreting with a domestic focus in the United States.

Applicants must permanently reside in the United States and have complete fluency in English plus their mother tongue. Remote work is possible alongside travel to client sites as needed, with HIPAA-compliant workspace and reliable internet required.

Qualifications

• 2+ years of documented professional interpreting experience
• Complete fluency in English in addition to your mother tongue
• Excellent cultural understanding and ability to clearly explain cultural concepts
• Medical terminology knowledge and the ability to reference medical glossaries during interpreting
• Training Program in the interpreting and/or language industry is a plus
• Consent to submit a copy of your criminal background report/clearance in onboarding

Responsibilities

• Represent GLOBO during on-site encounters with the clients.
• Render correct concepts and meanings between the speakers, maintaining correct grammar, clarity, and tone between languages.
• Follow client instructions and manage the flow of the conversation.
• Answer all client calls professionally, relaying interpreter ID for every call.
• Use polite forms of expression, enunciate clearly, and strive to provide excellent customer service.
• Conduct intake and pre-session scripting for each client.

Skills

Interpreting experience

Medical terminology

Cultural understanding

Education

Interpreting training program

Job description

• You must permanently reside in the United States
• Complete fluency in English in addition to your mother tongue
• High-speed wired internet service with minimum download speeds of 10MB and upload speeds of at least 5MB

Description

GLOBO is looking for US-based qualified interpreters who want to help their community while enjoying a flexible work arrangement such as telephonic interpreting (TI), video interpreting (VRI), and/or On-site interpreting.

You must permanently reside in the United States to be considered for this role.

This is a domestic position; therefore, you will either travel to the client's sites to staff face-to-face interpreting assignments and/or work from your home office when providing remote interpreting service.

About the role:

As a US-based GLOBO Interpreter, you need to:

• Represent GLOBO during on-site encounters with the clients.
• Render correct concepts and meanings between the speakers, maintaining correct grammar, clarity, and tone between languages.
• Closely follow client instructions, professionally interject only when additional clarity or repetition is required, and manage the flow of the conversation.
• Answer all client calls professionally, relaying first name and interpreter ID for every call.
• Always use polite forms of expression, enunciate clearly, and strive to provide legendary customer service, even in emotionally charged situations.
• Conduct intake and pre-session scripting for each client.
• Render correct concepts and meanings between the speakers, maintaining correct grammar, clarity, and tone between languages.
• Closely follow client instructions, professionally interject only when additional clarity or repetition is required, and manage the flow of the conversation.

Technical Requirements for Remote Work (TI/VRI)

• High-speed wired internet service with minimum download speeds of 10MB and upload speeds of at least 5MB.
• A noise-canceling quality headset.
• Webcam.
• HIPAA-compliant workspace area with good lighting.

Your Background and Experience:

• Complete fluency in English in addition to your mother tongue.
• Depending on the language pair, 2+ years of documented professional interpreting experience is desired.
• Excellent cultural understanding and ability to clearly explain cultural concepts to avoid miscommunication.
• Medical terminology knowledge and the ability to reference medical glossaries during interpreting.
• Training Program in the interpreting and/or language industry is a plus.
• You must adhere to consent to submit a copy of your criminal background report/clearance in the onboarding process.