TxDMV - VTR Special Service Inspector - Warehouse Specialist

Texas Department of Public Safety; Carrollton (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

The Texas Department of Motor Vehicles is seeking a Program Specialist II responsible for managing inventory and providing customer service regarding license plate distribution. This position requires significant interaction with various stakeholders and up to 50% travel, offering a dynamic work environment.

Benefits

Retirement Plan

Paid Group Health & Life Insurance

Paid Holidays

Paid Vacation Leave

Paid Sick Leave

Longevity Pay

Dental

Vision

Tuition Assistance Program

Qualifications

• Trois ans d'expérience en service client, entrepôt ou administration de bureau.
• Pas de substitution éducative pour l'expérience.

Responsibilities

• Gérer des activités d'expédition et de réception liées aux plaques d'immatriculation.
• Offrir un service client de qualité aux concessionnaires et aux bureaux fiscaux locaux.

Skills

Customer service

Inventory management

Warehouse operations

Education

High school graduation or equivalent

Job description

State Classification: Program Specialist II (1571)

Telework may be available based on TxDMV operational needs (subject to change). The selected candidate must reside within a 1-hr commute of Dallas, Texas 75237.

To apply for this position, complete an on-line application either through theApplicant Career Section or throughWorkInTexas . TxDMV does not accept paper applications.

If selected for an interview, applicants requiring accommodation for the interview process should contact Human Resources at 512-465-4043.

SUBMISSION OF APPLICATION :

Your application should be complete and reflect all relevant education and experience. Omission of data can be the basis for disqualification;"See Resume" is not accepted in lieu of a completed online State of Texas application. Resumes may not be submitted in lieu of a completed State of Texas employment application but may be considered as additional supplemental information.The resume must include the employer’s name and dates of employment for relevant work experience to be considered by the hiring authority.

GENERAL DESCRIPTION

Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.

Reporting to the License Plate Manager, the VTR Special Service Inspector is responsible for verifying shipments, providing complex customer service, maintaining and updating inventory data, spreadsheets and reports. Provides customer service for license plate distribution activities in the Vehicle Titles and Registration Division (VTR). Work may be performed at a Texas Department of Criminal Justice facility (Huntsville, Texas) and may require contact with governmental agencies. Performs duties and oversees inmate labor in warehouse operations to involve order picking, shipping, receiving, storing license plates, and various inventory items. The job will entail 50% travel, primarily during working hours, with some overnight travel.

ESSENTIAL DUTIES

· Perform and oversee warehousing work, receiving and shipping activities involving license plates, stickers and forms and other inventory items.

· Provide quality customer service to dealerships, county tax offices and industry stakeholders regarding license plate distribution.

· Prepare and edit correspondence for dealerships, county tax office and industry stakeholders.

· Review applications and make determinations on allocation requests using inventory management system.

· Provide expert assistance in monitoring, forecasting and allocating inventory requirements.

· Oversee warehouse inventory organization and perform inventory audits.

· Participate in team meetings to contribute to the development of best-practice procedures.

· May provide training and oversee warehouse work assignments for inmates.

· Monitor inventory and stock control records through an automated system.

· Research and audit inventory returns, overages and shortages.

· Monitor warehouse inventory for compliance with department procedures.

· Traveling up to 50% of the time.

· May include overnight travel by car and possibly by plane.

· Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.

· Perform other duties as assigned.

The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned.

MINIMUM QUALIFICATIONS

Education

· Graduation from high school or equivalent.

Experience

· Three (3) years’ experience in a high-volume customer service, warehouse, or general office administration environment.

· No education substitution is available for experience.

ADDITIONAL INFORMATION

This position is eligible for a remote work schedule in the State of Texas (subject to change). Remote work employees must meet these criteria for the remote work location:

• Adequate desk space in a dedicated, contained area that is secured and always protected.
• Remote work location is in a quiet environment free of background people and noise during business hours.

BENEFITS

The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:

ü Retirement Plan

ü Paid Group Health & Life Insurance for employees

ü Paid Holidays

ü Paid Vacation Leave

ü Paid Sick Leave

ü Longevity Pay

ü Dental

ü Vision

ü Dependent Optional Life Insurance

ü Voluntary AD&D Insurance

ü Dependent Health & Life Insurance

ü Health & Dependent care flexible spending accounts

ü Tuition Assistance Program

QUALIFIED EMPLOYER: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education’s Public Student Loan Forgiveness (PSLF) program .

PHYSICAL/WORKING CONDITIONS

· Non-smoking environment in State buildings and vehicles.

· Required to work Monday-Friday, 8 hours a day, 40 hours a week, on-site at the warehouse location in Dallas, Texas or traveling.

· Required to operate State vehicles (automobiles, vans, trucks, box trucks, golf carts, etc.) traveling up to 50%, generally in Dallas, Huntsville and surrounding areas during routine working hours with occasional out-of-town and/or over-night travel.

· Work is performed both inside and outside. When inside, employees are exposed to normal warehouse temperatures and noise. When outside, employees may be required to work and be exposed to seasonal inclement weather. Work typically involves standing, walking and working with office machines for extended periods of time.

· Required to perform manual labor including lifting supplies and carry boxes of paper and/or license plates and materials up to 50 pounds and standing or sitting for prolonged periods of time.

·Lifting, carrying and moving of equipment and materials that weigh up to 50 pounds is required and employees must have the ability to perform fieldwork that may sometimes involve walking moderate distances and exposure to potential hazards (heat, rain, insects, etc.)

·Requires the ability to maintain body equilibrium when bending, stooping, crouching, reaching and/or stretching arms, legs or other parts of body to grasp, push, pull or otherwise move objects. Physical requirements are for Heavy Work.

· May be required to perform duties in support of national emergencies and/or disasters to include holidays, evenings and weekends on occasion.

· To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily and comply with the Physical/Working Conditions with or without accommodation.

REGISTRATION, CERTIFICATION AND/OR LICENSURE

A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.

JOB OFFERS AND CONTINUATION OF EMPLOYMENT IS CONTINGENT UPON

· Proof of education and experience listed on the application

· Eligibility to work in the United States

· Satisfactory results from a pre-employment criminal history background check and driver’s record check

· Compliance with Selective Service registration for males ages 18-25

· Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.

MILITARY

If selected for the position the following must be provided for proof of military employment preference:

· Veteran must provide form DD 214

· Surviving Spouse or Orphan must provide DD 1300 or DD 214.

Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions ; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide .

The Texas Veterans Commission provides helpful employment information.

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act.If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-4043.