TWF: SERVICE ADVISOR

AutoInc; Wichita Falls (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

AutoInc in Wichita Falls is hiring for a role that focuses on helping customers with their vehicle needs while performing essential automotive tasks efficiently. The position requires valid Texas driver's license and strong communication skills to assist customers effectively.

Candidates should possess a high school diploma or equivalent, demonstrate basic math and communication skills, and have an understanding of vehicle operations. Physical demands include frequent standing and the ability to lift up to 75 lbs.!

Qualifications

• Valid TX DL and acceptable driving record.
• Must apply common sense understanding to carry out instructions.
• Strong mental aptitude required.

Responsibilities

• Greet customers in a timely manner.
• Obtain customer and vehicle data.
• Interview customers to determine their needs.
• Inspect repaired vehicles prior to delivery.

Skills

Customer service skills

Strong verbal communication

Basic math skills

Ability to operate hand and power tools

Initiative

Education

High school diploma or equivalent

Tools

Computer

10 key calculator

Job description

Job Details

Job Location: Toyota of Wichita Falls - Wichita Falls, TX 76310

Job Summary

Communicate with and assist customers with their vehicle needs and perform duties assigned to ensure the service on vehicles are completed efficiently and professionally.

Essential Functions

• Greet customers in a timely, friendly and professional manner
• Obtain current customer and vehicle data, make changes in dealership system as needed
• Interview customers to determine the nature of customers concerns and needs
• Perform vehicle walk‑around with customer looking for additional sales opportunities
• Thoroughly complete repair orders
• Communicate with customers by phone to schedule appointments and relay vehicle status updates
• Inspect repaired vehicles prior to delivery
• Maintain Customer Satisfaction Index standards
• Maintain individual performance standards
• Keep work area clean and organized

Pre‑Hire Requirements

• Valid TX DL and acceptable driving record, acceptable background review and negative drug screen

Education and Experience Required

• High school diploma or the equivalent
• Basic math, reading and writing skills
• Must be able to apply common sense understanding to carry out instruction furnished in written or oral diagrammatic form
• Must be able to deal with problems involving several concrete variables in or from standardized situations
• Strong mental aptitude
• Strong verbal communication skills
• Strong personal initiative
• Ability to operate a standard transmission vehicle
• Ability to use a computer and 10 key calculator
• General knowledge of vehicle mechanical operations
• Ability to operate hand and power tools safely

Physical Requirements

• Frequent standing, walking, bending/stooping/squatting, grasping/gripping, writing/typing, driving/operating equipment and vision (beyond arm’s length), sitting, hearing, speaking
• Occasionally climb stairs/ladders, lie down, push/pull, reach above shoulders, and lift/carry 1–75 lbs.

Working Conditions

• The employee will work indoors and outdoors in an auto shop environment
• Will be frequently rotating equipment, vehicles, elevators, lifts, tow‑lines, etc.
• Will be exposed to fumes, chemicals, solvents, caustics, etc.
• Will be exposed to extreme temperatures

While this list is intended to be an accurate reflection of the current job, it is not necessarily exhaustive. The company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change. Be ready and willing to perform additional tasks or duties as needed or requested by management.