CTH- SERVICE ADVISOR

AutoInc; San Angelo (TX); On-site; USD 38,000 - 62,000; Full time

Job summary

AutoInc in San Angelo, TX seeks a Service Advisor to assist customers with vehicle needs and coordinate service from intake to delivery.

You will greet customers, collect data, schedule appointments, and communicate status by phone. You will inspect vehicles with customers and ensure repairs are completed efficiently and professionally by meeting high standards.

Qualifications

• High school diploma or equivalent is required.
• Basic math, reading and writing skills are required.
• Must apply common sense to follow written or oral instructions.
• Must handle problems with several concrete variables in standard situations.
• Strong verbal communication and initiative are required.
• Ability to operate a standard transmission vehicle and a computer with 10-key calculator.
• General knowledge of vehicle mechanical operations and safe tool use.

Responsibilities

• Greet customers in a timely, friendly, and professional manner.
• Obtain current customer and vehicle data; update dealership records as needed.
• Interview customers to identify concerns and needs.
• Conduct vehicle walk-arounds with customers to spot sales opportunities.
• Complete repair orders thoroughly and schedule follow-ups.
• Communicate vehicle status and appointment updates to customers by phone.
• Inspect repaired vehicles prior to delivery and ensure satisfaction.
• Maintain customer satisfaction scores and personal performance standards.
• Keep the work area clean and organized.

Skills

Customer service

Data entry

Communication

Interpersonal skills

Problem solving

Education

High school diploma or equivalent

Job description

Job Location: San Angelo, TX 76903

Job SummaryCommunicate with and assist customers with their vehicle needs and perform duties assigned to ensure the service on vehicles are completed efficiently and professionally.

Essential Functions

• Greet customers in a timely, friendly and professional manner
• Obtain current customer and vehicle data, make changes in dealership system as needed
• Interview customers to determine the nature of customers concerns and needs
• Perform vehicle walk-around with customer looking for additional sales opportunities
• Thoroughly complete repair orders
• Communicate with customers by phone to schedule appointments and relay vehicle status updates
• Inspect repaired vehicles prior to delivery
• Maintain Customer Satisfaction Index standards
• Maintain individual performance standards
• Keep work area clean and organized

Pre-Hire Requirements

• Valid TX DL and acceptable driving record, acceptable background review and negative drug screen

Education and Experience Required

• High school diploma or the equivalent
• Basic math, reading and writing skills
• Must be able to apply common sense understanding to carry out instruction furnished in written or oral diagrammatic form
• Must be able to deal with problems involving several concrete variables in or from standardized situations
• Strong mental aptitude
• Strong verbal communication skills
• Strong personal initiative
• Ability to operate a standard transmission vehicle
• Ability to use a computer and 10 key calculator
• General Knowledge of vehicle mechanical operations
• Ability to operate hand and power tools safely

Physical Requirements

Frequent standing, walking, bending/stooping/squatting, grasping/gripping, writing/typing, driving/operating equipment and vision (beyond arms length), sitting, hearing, speaking

Occasionally climb stairs/ladders, lying down, push/pull, reach above shoulders, and lift/carry 1-75lbs.

Working Conditions

• The employee will work indoors and outdoors in an auto shop environment.
• Will be frequently rotating equipment, vehicles, elevators, lifts, tow-lines, etc.
• Will be exposed to fumes, chemicals, solvents, caustics, etc.
• Will be exposed to extreme temperatures.

While this list is intended to be an accurate reflection of the current job, this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. The company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments). Be ready and willing to perform additional tasks or duties as needed or requested by management. Qualifications