Turndown Attendant (Part Time) - Waldorf Astoria Monarch Beach Resort and Club

Hilton; Dana Point (CA); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Turndown Attendant to join their Housekeeping Team in a stunning coastal resort. This part-time role involves providing exceptional turndown service, cleaning guest rooms, and ensuring a welcoming atmosphere for all visitors. With a focus on quality and customer satisfaction, the ideal candidate will thrive in a dynamic environment, demonstrating integrity and teamwork. Join a company that values its team members and is committed to delivering outstanding guest experiences while enjoying the beautiful surroundings of Dana Point.

Qualifications

• Demonstrated ability to provide exceptional guest experiences.
• Strong attention to detail and ability to follow instructions.

Responsibilities

• Provide turndown service and clean guest rooms to high standards.
• Respond to special guest requests in a friendly and efficient manner.

Skills

Customer Focus

Dependability

Adaptability

Attention to Detail

Education

High School Diploma or equivalent

Job description

The award-winning AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Turndown Attendant to join the Housekeeping Team!

Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.

The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and IRD.

Classification: Part-Time
Shift: PM (5:00pm - 10:00pm) including weekends and holidays
Pay Range:

The hourly rate is $21.00 per hour and is based on applicable and specialized experience and location.

What will I be doing?

As a Turndown Attendant, you would be responsible for cleaning and stocking guest rooms and providing turndown service in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

1. Provide turndown service to include, but not limited to, partially removing and storing bedcover, fulfilling specified guest preferences (i.e. filling ice bucket, etc.) and replenishing amenities, linens and supplies.
2. Clean and stock guest rooms as assigned, including, but not limited to, cleaning bathtub, toilet, sink, walls, mirrors, tiles, counters and floor surfaces.
3. Change bed linens.
4. Dust furniture, pictures, drawers, window ledges and shelves.
5. Replenish amenities, linens and supplies in guest room.
6. Vacuum and empty trash.
7. Conduct visual room inspection upon completion.
8. Dispose of trash and recyclables in accordance with the hotel's green guidelines.
9. Perform Room Attendant and other Housekeeping services, as requested.
10. Respond to special guest requests in a timely, friendly and efficient manner.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

1. Hospitality - We're passionate about delivering exceptional guest experiences.
2. Integrity - We do the right thing, all the time.
3. Leadership - We're leaders in our industry and in our communities.
4. Teamwork - We're team players in everything we do.
5. Ownership - We're the owners of our actions and decisions.
6. Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

1. Quality
2. Productivity
3. Dependability
4. Customer Focus
5. Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “