Turndown Attendant (On Call)

Loews Hotels, LLC.; Arlington (TX); Sur place; USD 27 000 - 36 000; Plein temps

Avantages offerts par ce poste

Competitive health & wellness benefits

401(k) & company match

Paid Sick Days, Vacation, Holidays & &

Résumé du poste

Live! by Loews - Arlington seeks a detail-oriented Turndown Attendant to create serene guest rooms in the Arlington Entertainment District. You will turn down linens, refresh amenities, and ensure nightly preparation with care and elegance.

This role emphasizes guest comfort, room calibration, and proactive service to exceed expectations. Candidates should be reliable team players with a focus on cleanliness, safety, and courteous guest interactions.

Qualifications

• High school diploma or equivalent preferred.
• Basic English skills preferred.
• Experience in cleaning or hotel environment preferred.

Responsabilités

• Prepare guest rooms for the evening by turning down bed linens and fluffing pillows.
• Replenish towels, toiletries, coffee supplies, and glassware.
• Perform light cleaning and ensure room readiness for guests.
• Adjust room conditions for comfort and safety.
• Report suspicious behavior or lost items to supervisors.
• Attend departmental meetings and provide coverage when needed.
• Be familiar with facilities, hours, and guest information.
• Maintain friendly guest relations and ensure satisfaction.
• Follow safety protocols and hotel policies.
• Maintain a positive attitude and professional conduct.

Connaissances

Guest Experience Enthusiast

Detail-Driven Professional

Proactive Problem Solver

Reliable Team Player

Adaptable and Positive

Veterans encouraged to apply

Formation

High school diploma or equivalent

Description du poste

Live! by Loews - Arlington offers careers at a high-energy hotel in the Arlington Entertainment District, between Globe Life Field and AT&T Stadium. Team members support 300 guestrooms, multiple dining venues, an infinity-edge pool and connected access to Loews Arlington Hotel & Convention Center.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

You'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, Holidays & Paid Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance & Pet Bereavement
• Team Member Hotel Rates, other discounts, perks & more
• Complimentary Parking
• Complimentary meals in Team Member Cafe while working
• Discounted tickets to local attractions & entertainment venues
• Community volunteer opportunities
• Benefits are subject to eligibility and may vary by position

What We're Looking For

A detail-oriented Turndown Attendant who takes pride in creating a serene and inviting atmosphere for our guests. You'll be the finishing touch that transforms a guest room into a restful retreat, ensuring every detail reflects Loews Hotels' commitment to comfort and elegance.

Who You Are

• Guest Experience Enthusiast: You love making guests feel cared for and welcomed.
• Detail-Driven Professional: You notice the little things that make a big difference.
• Proactive Problem Solver: You anticipate needs and act quickly to exceed expectations.
• Reliable Team Player: You thrive in a collaborative environment and support your team.
• Adaptable and Positive: You maintain a calm, upbeat attitude-even during busy shifts.
• Veterans and military spouses encouraged to apply.

What You'll Do

• Prepare guest rooms for the evening by turning down bed linens, folding back covers, and fluffing pillows to create a welcoming atmosphere following hotel standards.
• Replenish guest amenities such as towels, toiletries, coffee supplies, and glasses.
• Perform light cleaning tasks, including removing trash, straightening up the room, and wiping down surfaces.
• Adjust room conditions for guest comfort, such as setting the room temperature, closing curtains or blinds, dimming lights, and ensuring the overall room is ready for the night.
• Report suspicious behavior, lost items, unsecured valuables, and other discrepancies to supervisors.
• Attend departmental meetings and demonstrate teamwork by providing coverage in related areas when necessary while performing duties in a timely and efficient manner.
• Be familiar with hotel facilities, their locations, and operating hours to assist guests with accurate information.
• Maintain professional and friendly guest relations, offering assistance and ensuring guest satisfaction.
• Follow OSHA hotel safety protocols and department procedures regarding emergency situations, chemical use, protective gear, and safe work practices.
• Maintain a positive attitude and professional conduct at all times.
• Comply with all other Housekeeping Department and hotel policies and procedures.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Your Qualifications Include

• High school diploma or equivalent work experience preferred.
• Previous experience in a cleaning role preferred.
• Previous experience in a hotel or resort environment preferred.
• Basic English skills preferred.
• Ability to walk, stand, reach and bend.
• Ability to push, lift, and pull items weighing up to 25lbs repetitively during entire shift.
• Ability to work a flexible schedule, including weekends and holidays as required.