Turndown Attendant (On Call)

Loews Hotels & Co; Arlington (TX); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) match

Paid time off

Training & development

Tuition reimbursement

Pet insurance & pet bereavement

Team member hotel rates & discounts

Complimentary parking

Free meals on shift

Discounts to local attractions

Volunteer opportunities

Job summary

Loews Hotels & Co in Arlington is seeking a detail-oriented Turndown Attendant to create a serene, inviting atmosphere in guest rooms. You will turn down beds, refresh amenities, and ensure rooms meet Loews’ standards of comfort and elegance.

The role emphasizes guest satisfaction, teamwork, and a proactive approach to maintaining a welcoming environment during evening shifts. Experience in hotel cleaning is preferred, with flexibility for varied schedules.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel or resort cleaning experience preferred.
• Basic English skills preferred.

Responsibilities

• Prepare guest rooms for the evening by turning down bed linens, folding back covers, and fluffing pillows.
• Replenish guest amenities such as towels, toiletries, coffee supplies, and glasses.
• Perform light cleaning tasks, including removing trash and wiping surfaces.
• Adjust room conditions for guest comfort (temperature, curtains, lighting).
• Report suspicious behavior, lost items, or discrepancies to supervisors.
• Attend departmental meetings and provide coverage in related areas as needed.
• Be familiar with hotel facilities, locations, and hours to assist guests with information.
• Maintain professional and friendly guest relations and ensure guest satisfaction.
• Follow hotel safety protocols and department procedures for emergencies and chemical use.

Skills

Guest Experience Enthusiast

Detail-Driven Professional

Proactive Problem Solver

Reliable Team Player

Adaptable and Positive

Education

High school diploma or equivalent

Job description

Live! by Loews - Arlington offers careers at a high-energy hotel in the Arlington Entertainment District, between Globe Life Field and AT&T Stadium. Team members support 300 guestrooms, multiple dining venues, an infinity-edge pool and connected access to Loews Arlington Hotel & Convention Center.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, Holidays & Paid Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance & Pet Bereavement
• Team Member Hotel Rates, other discounts, perks & more
• Complimentary Parking
• Complimentary meals in Team Member Café while working
• Discounted tickets to local attractions & entertainment venues
• Community volunteer opportunities
• Benefits are subject to eligibility and may vary by position

What We're Looking For

A detail-oriented Turndown Attendant who takes pride in creating a serene and inviting atmosphere for our guests. You'll be the finishing touch that transforms a guest room into a restful retreat, ensuring every detail reflects Loews Hotels' commitment to comfort and elegance.

Who You Are

• Guest Experience Enthusiast: You love making guests feel cared for and welcomed.
• Detail-Driven Professional: You notice the little things that make a big difference.
• Proactive Problem Solver: You anticipate needs and act quickly to exceed expectations.
• Reliable Team Player: You thrive in a collaborative environment and support your team.
• Adaptable and Positive: You maintain a calm, upbeat attitude-even during busy shifts.
• Veterans and military spouses encouraged to apply.

What You'll Do

• Prepare guest rooms for the evening by turning down bed linens, folding back covers, and fluffing pillows to create a welcoming atmosphere following hotel standards.
• Replenish guest amenities such as towels, toiletries, coffee supplies, and glasses.
• Perform light cleaning tasks, including removing trash, straightening up the room, and wiping down surfaces.
• Adjust room conditions for guest comfort, such as setting the room temperature, closing curtains or blinds, dimming lights, and ensuring the overall room is ready for the night.
• Report suspicious behavior, lost items, unsecured valuables, and other discrepancies to supervisors.
• Attend departmental meetings and demonstrate teamwork by providing coverage in related areas when necessary while performing duties in a timely and efficient manner.
• Be familiar with hotel facilities, their locations, and operating hours to assist guests with accurate information.
• Maintain professional and friendly guest relations, offering assistance and ensuring guest satisfaction.
• Follow OSHA hotel safety protocols and department procedures regarding emergency situations, chemical use, protective gear, and safe work practices.
• Maintain a positive attitude and professional conduct at all times.
• Comply with all other Housekeeping Department and hotel policies and procedures.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Your Qualifications Include

• High school diploma or equivalent work experience preferred.
• Previous experience in a cleaning role preferred.
• Previous experience in a hotel or resort environment preferred.
• Basic English skills preferred.
• Ability to walk, stand, reach and bend.
• Ability to push, lift, and pull items weighing up to 25lbs repetitively during entire shift.
• Ability to work a flexible schedule, including weekends and holidays as required.