Turn Down Attendant - La Concha Resort

Condadocollection; San Juan (PR); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality seeks dedicated team members to join their vibrant workforce in Puerto Rico. This role is pivotal in creating memorable experiences for guests, emphasizing genuine service and attention to detail. Team members will be responsible for maintaining the cleanliness and quality of guest rooms, while also ensuring a welcoming atmosphere. With a focus on collaboration and support, this position offers the chance to thrive in a dynamic environment that values diversity and inclusivity. If you are passionate about hospitality and eager to contribute to a memorable guest experience, this opportunity is for you!

Qualifications

• Must be able to bend, squat, stretch, and lift up to 50 pounds.
• Effective in handling difficult situations and working under pressure.

Responsibilities

• Welcome guests and address their service needs with genuine appreciation.
• Maintain cleanliness and condition in guest rooms according to standards.
• Ensure adherence to quality expectations and report any safety issues.

Skills

Hospitality Orientation

Communication Skills (Spanish and English)

Ability to Handle Difficult Situations

Flexibility to Work Various Shifts

Basic Cleaning Duties

Job description

Overview

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.

La Concha Resort is a modern luxury resort in Condado, Puerto Rico with history dating back to 1958. Epitomizing the fun “Latino Chic” lifestyle,offering stylish amenities and a hot nightlife to all guests. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!

Responsibilities

• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
• Set up and maintain cleanliness and condition in the guest room.
• Pick up room reports and keys to assigned areas.
• Clean rooms according to established procedures.
• Anticipate and communicate replenishment needs.
• Knowledgeable in the steps of room service, including setting up amenities and other related tasks.
• Ensure adherence to quality expectations and standards.
• Knowledgeable about daily hotel operations, check daily event sheets, bulletin boards and be up to date with all changes, new procedures, and events.
• Perform other reasonable job duties as requested by supervisors.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe working conditions to the Director of Housekeeping.
• Complete safety training and certifications.
• Develop and maintain positive working relationships with others, support the team to reach common goals.
• Perform other reasonable job duties as requested by the supervisor.

Qualifications

• Hospitality oriented
• Must be able to bend, squat,stretch, and lift weighing up to 50 pounds
• Able to handle difficult situations effectively
• Able to work quickly and efficiently, especially under pressure
• Able and willing to perform basic cleaning duties
• Flexibility to work various shifts, including weekends and holidays
• Must possess good communication skills in Spanish and English.

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.