Turkey Creek Restaurant Manager

Chili's; Knoxville (TN); On-site; USD 48,000 - 64,000; Full time

Job summary

Chili's in Knoxville, TN is seeking a hands-on Restaurant Manager who thrives in a fast-paced hospitality environment. You will lead Team Members, ensure Guest satisfaction, and drive financial results through disciplined operations and cost control.

You are a dependable team player with multitasking skills, able to foster open communication and coach staff to uphold Chili's culture and standards.

Qualifications

• Dependable team player.
• Prefers to work in a fast-paced environment.
• Great multitasking skills.

Responsibilities

• Ensure a great Guest experience.
• Role model and hold Team Members accountable to standards.
• Identify root cause of issues and be transparent and accountable.
• Foster open communication between Team Members and Management.
• Influence Team Member behaviors by championing change and initiatives.
• Lead with heart and mind.
• Drive business results by controlling costs using Chili's systems.
• Hire, train, retain, and develop Team Members for larger roles.
• Develop relationships within the community and engage Guests.

Skills

Guest experience

Team leadership

Multitasking

Job description

Role Overview

Chili's Managers are wired for hospitality! We're in the people business. So, we know how to make someone feel special, and our most successful Managers are passionate about connecting with Team Members and Guests. Our win-together atmosphere rewards teamwork, and a willingness to go above and beyond is always recognized and celebrated.

For decades, Chili's has been known for our culture of fun. Simply put - we take our jobs seriously but not ourselves. Our Managers are hungry for top business results but also know how to have fun along the way. From leading the team through a high-energy shift to exceeding Guest expectations on every occasion to ensuring we meet our financial responsibilities, Managers are the critical link to making it all happen.

Responsibilities

• Ensure a great Guest experience
• Role model and hold Team Members accountable to operational and quality standards
• Identify root cause of issues while being self-reflective and holding yourself accountable first, showing vulnerability and transparency
• Foster open communication between Team Members and Management
• Influence Team Member behaviors by championing change and restaurant initiatives
• Lead with heart and mind
• Drive business results by utilizing Chili's systems to effectively control costs
• Follow operational systems, such as our Manager Timeline and performing quality Line Checks
• Hire, train, retain, and develop Team Members to take on larger roles
• Drive Guest engagement within the four walls of the restaurant while developing relationships within the community
• Understand and practice safe food handling procedures
• Communicate and embody Chili's culture and Cultural Beliefs: Every Guest Counts, Food Perfection, Be Accountable, Play Restaurant

About Us

Chili's was born in Dallas, Texas in 1975. Since then, we've boldly claimed our place in the casual dining industry as the place to go for Big Mouth burgers, house smoked ribs, full on fajitas, and hand shaken margaritas! With a legacy deeply rooted in service, hospitality, and giving back, we are committed to delivering the best experience to every Guest, every day.

About You

• Dependable team player
• Prefers to work in a fast-paced environment
• Great multitasking skills