TurboTax Remote Support Representative (Paid Training)

Turbotax USA; Morton (IL); Hybrid; USD 125,000 - 130,000; Full time

Benefits offered by this job

401(k)

Vision Insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Paid Holidays

Job summary

Diversified Services Network, Inc. (DSN) is seeking a Senior IT Program Manager to lead a portfolio of software integration projects across enterprise platforms.

The role supports a hybrid work model with 2 days onsite at Peoria, IL or Chicago, IL facilities and requires coordinating across US-based and offshore teams. You will drive end-to-end program management, manage budgets, schedules, and stakeholder communications while delivering secure, scalable solutions that align with business

Qualifications

• 10+ years of relevant experience in program/project management.
• Proven ability to lead cross-functional teams and complex portfolios.
• Experience with Agile Software Development and end-to-end project delivery.
• Strong planning, scheduling, and budgeting capabilities.

Responsibilities

• Own successful, on-time, on-budget completion of assigned programs.
• Manage planning and execution across multiple cross-functional initiatives.
• Maintain project charters, communications, metrics, and budgets.

Skills

Project management

Agile methodologies

Cross-functional leadership

Stakeholder management

Change management

Communication skills

Excel

PowerPoint

MS Project

Education

Bachelor's degree (4-year college)

Master's degree in Engineering or Business

Tools

Azure DevOps

Confluence

MS Project

Job description

Diversified Services Network, Inc. (DSN) is seeking a full-time Senior IT Program Manager to join our team in your choice of our Peoria, IL or Chicago, IL facilities. We offer a hybrid work model, with 2 days per week of onsite work, full benefits, PTO, 401k, and more!

Position Overview

The Senior IT Program Manager will work within an Application Program Management team, leading project teams to build software solutions that integrate common services across a large enterprise application portfolio and other enterprise systems used by customers and dealers. This role is critical to ensuring that application integrations with various digital platform capabilities are built using the latest technologies, industry-leading architecture patterns, and security best practices to drive successful adoption.

Key Responsibilities

• Own successful, on-time, on-budget, and error-free completion of assigned projects and programs.
• Manage the planning and execution of project team members across multiple, cross-functional initiatives.
• Manage project charters, communications, metrics, reporting, and the overall project plan and budget.
• Support project teams and gather/provide information from concept through prototype, pilot, implementation, and follow-up stages.
• Develop and maintain project management schedules using professional tools and techniques, including tracking charts, checklists, and scheduling software.
• Lead change management efforts and drive timely, effective decision-making.
• Maintain detailed schedules reflecting changes, affected components and functions, timelines, and cost impacts.
• Partner with team members across multiple functional disciplines and business stakeholders to establish and meet completion dates.
• Monitor project progress, proactively communicate issues to affected areas, and ensure appropriate personnel are informed.
• Recommend solutions and alternatives to resolve project risks and roadblocks.
• Lead end-to-end program management across a cross-functional matrix organization, guiding teams through the creation of project charters, scope alignment, and ways of working.

This role manages 2-3 projects at a time, with an annual volume of approximately 8-10 projects depending on Agile sprint frequency, and works with a moderately-to-highly complex portfolio. The team includes stakeholders based in the U.S. as well as engineering teams located across the U.S., India, and Slovakia. The Senior IT Program Manager will collaborate closely with engineering and technical product owners on each project.

Requirements

Education & Experience Required

• Bachelor's degree from a 4-year college or university plus 10+ years of relevant experience OR
• Master's degree in a relevant field (e.g., Engineering, Business) plus 8+ years of relevant experience.
• Desired certifications: Certified Scrum Master (CSM), PMP, and/or Change Management Certification.
• Required Technical Skills
• 8+ years of experience managing projects from inception, with demonstrated ability to lead teams to alignment.
• Proven experience leading end-to-end program management within a cross-functional matrix organization, including managing multi-functional teams.
• 8+ years of direct project management experience working with software engineering teams in an Agile Software Development methodology, alongside business partners and product managers.
• Proven experience with project management fundamentals, including project charters, scheduling, and planning, with the ability to guide teams through charter creation, scope alignment, and ways of working.
• 2+ years of experience with Azure DevOps (formerly VSTS) and Confluence.
• Advanced knowledge of Excel, MS PowerPoint, and MS Project.
• Experience leading large-scale organizational change management.
• Strong strategic thinking, alignment, and direction-setting experience.

Desired Qualifications

• Additional Scrum Master experience, in addition to the required project management background.
• Experience working within large enterprise-level organizations.
• Experience with eCommerce applications or projects.
• 2+ years of experience with Power BI.

Soft Skills

• Excellent interpersonal skills, with the ability to navigate sensitive issues and influence others inside and outside the department to take specific actions.
• Strong project management, team leadership, and organizational skills, with the ability to multitask effectively and apply strong analytical thinking.
• Strong communication and presentation skills.
• 401(k)
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com

Salary expectations: 125,000-130,000 per annual