TurboTax Online Customer Support Agent

TurboTax; Cincinnati (OH); Remote; Full time

Job summary

A leading tax software company is seeking a Customer Service Representative who will assist customers with TurboTax products and inquiries. The role requires strong communication skills and a passion for helping others. Candidates must be enthusiastic and eager to learn, with the opportunity to work flexible hours and earn bonuses for certification. This is a full-time position that requires a minimum of 20 hours per week.

Benefits

Paid at $18.50 per hour

Earn a $155 bonus for certification

Flexible hours between 8am EST and 12am EST

Qualifications

• No specific accounting background required, but must be enthusiastic and eager to learn.
• Strong communication skills to articulate solutions clearly and empathetically.
• Ability to understand customer needs while providing top-notch service.

Responsibilities

• Answer customer questions about TurboTax products and tax return software.
• Assist with downloading, logging in, and basic tax inquiries.
• Receive ongoing support from an SME on live calls.

Skills

Strong communication skills

Customer service orientation

Eagerness to learn

Job description

Overview

As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We’ll provide you with amazing continuous support for everything.

Responsibilities

• Answer customer questions about TurboTax products and tax return software.
• Assist with downloading, logging in, getting started, importing documents, printing and filing, and basic tax inquiries.
• Receive ongoing support from an SME on live calls and collaborate with an MPS Marketplace Performance Specialist as your advocate.

Benefits

• Get paid $18.50 per hour
• Earn a $155 Bonus for getting certified as a TurboTax Product Expert
• Certification takes place over 2 days
• Build your own schedule with flexible hours between 8am EST and 12am EST, Monday to Sunday
• Minimum 20 hours per week required; you can work more if you’d like

Required Experience & Skills

To be successful in this role as a TurboTax Product Expert you will need to be proficient in the following:

• No specific accounting background required; enthusiastic individuals who are eager to learn and help TurboTax customers
• Strong communication skills to articulate solutions clearly and empathetically
• Ability to understand customer needs while driving innovation and providing top-notch service

Join TurboTax as a TurboTax Product Expert and be the friendly face our customers rely on during tax season. We are seeking individuals with excellent communication skills and a passion for assisting others. If you\'re a problem-solver who enjoys helping people, apply now to join TurboTax and make tax season less taxing for everyone.