TurboTax Customer Service Specialist - Remote ($18.50 per hour plus Bonus)

TurboTax; Overland Park (KS); Remote; USD 60,000 - 80,000; Full time

Job summary

TurboTax is seeking Customer Service Representatives who assist customers with inquiries related to tax software. This flexible, work-from-home position offers $18.50 per hour, a certification process, and potential bonuses during peak times. Ideal candidates possess strong communication skills and a positive attitude towards learning.

Benefits

Flexible schedule

Turbo Bonus Boost

Certification program

Qualifications

• No specific accounting background required.
• Proficiency in strong communication skills.
• Ability to understand customer needs and deliver service.

Responsibilities

• Assist TurboTax customers with product inquiries and tax software.
• Provide support during live calls with a Subject Matter Expert.
• Build a flexible schedule, committing to a minimum of 30 hours weekly.

Skills

Communication

Customer Service

Empathy

Job description

• 5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th.
• Work from home & set your own flexible schedule between 8am EST and 12am midnight EST, Monday to Sunday.
• Fast 20-hour Certification process.
• TurboTax is looking for 2000+ people.

More about the role:

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and basic tax questions. Continuous support will be provided.
• Get paid $18.50 per hour¹.
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th, with unlimited hours available. To qualify, you must work a minimum of 8 hours each day on April 13th, 14th, and 15th².
• Earn a $310 bonus for participating in certification as a TurboTax Product Expert³.
• Certification occurs over 3 days.
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• A minimum of 30 hours per week is required; you can work more if desired¹.
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate, the MPS (Marketplace Performance Specialist).

Required Experience & Skills:

To succeed as a Service Provider for TurboTax, you should be proficient in:

• No specific accounting background is required. We seek enthusiastic individuals eager to learn and assist customers.
• Strong communication skills are essential for helping customers effectively and empathetically.
• The ability to understand customer needs, drive innovation, and deliver top-notch service is important.