Tullibee Host - Part Time

Aparium; Minneapolis (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

Aparium is seeking a Host to join their team in Minneapolis. This role involves providing exceptional hospitality, managing guest experiences, and collaborating with the food and beverage team. Candidates should have a passion for service and a minimum of one year of experience in a similar role. The position offers a competitive hourly rate and a commitment to diversity and inclusion.

Benefits

Paid Vacation

Sick Time

Holidays

Discounted room rates for Aparium properties

Qualifications

• Minimum of 1 year experience as a Host in a restaurant.
• Conversational fluency in English.
• Basic computer skills required.

Responsibilities

• Welcome guests and manage their arrival and departure experience.
• Assist in all aspects of a guest’s experience from beginning to end.
• Participate in daily line ups and staff meetings.

Skills

Hospitality

Time Management

Customer Service

Tools

Reservation Software

Word

Excel

Outlook

Job description

Transforming Hospitality, Together.

We enable every associate to create remarkable moments for each guest. The foundation of our unique service model includes thoughtfulness, sincerity, intuitiveness, knowledge, and above all, graciousness. Our proven approach increases efficiency and dramatically improves our guest’s experience. We meticulously train staff at every level in the art of anticipatory service—we encourage genuine, unscripted interactions with guests and an acute sense of ownership in the success of the company.

At Aparium, we are always in search of individuals with hospitality in their DNA.

We then train our team to be anticipatory, thorough, and thoughtful and have input in their role and the hotel as a whole.

The result: Aparium has crafted something rare and quite special, a place where associates are deeply involved in their work.

Our belief in the power of people, place and character extends to everything we do and we invite those with the following characteristics in our journey to build the best independent hotel company in the world.

BE PASSIONATE

Passion is what drives individuals to invest their time, energy, and dedication wholeheartedly and it fuels a relentless pursuit of excellence, pushing one to continuously learn, grow, and overcome challenges.

BE PROUD OF YOUR CITY

To have pride in one’s city is to hold a deep sense of attachment, loyalty, and admiration for the place you call home.

CELEBRATE UNIQUENESS

We recognize that every individual possesses their own distinct set of talents, perspectives, and experiences, which contribute to the rich tapestry of humanity, and of our team.

We encourage every Aparium Associate to work with an entrepreneurial spirit, actively engaging in their discipline to identify ways to help us move forward and deliver experiences that matter.

Why You Belong At Aparium

DIVERSITY

Diversity is an appreciation and respect for what makes an individual unique in terms of age, gender, ethnicity, religion, disability, sexual orientation, education and national origin. We see each employee as unique as each of our hotels with differing roots, history, perspectives and talent. All deserve to be part of an organization in which our differences matter and are valued.

EQUITY

Equity is in our practices and processes to ensure that every person has the same opportunities. It provides people who have marginalized identities to contribute and develop to their own potential. Equity promotes impartiality and fairness within our company procedures, processes and decision making to eliminate practices that may create disparities within our company.

INCLUSION

Inclusion is our ability to ensure people of all backgrounds feel welcomed, are treated equally and are respected. We were founded on purposeful collaboration, encouraging everyone to share their experiences and at times, differing perspectives. Our foundational practice of Inclusion creates a sense of belonging for all associates and stakeholders alike.

Reports to the Tullibee General Manager: position is non-exempt

WHO WE ARE

Hotels done differently. It’s not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place + Character; ensuring our hotels are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates’ pride in who they are, where they live and who we serve. The Hewing Hotel occupies the Jackson Building, a former farm implement showroom and warehouse built in 1897. Trains once rolled directly into the building’s basement, were loaded with farm implements and continued on to farms around the Midwest. Today, the Hewing Hotel is dedicated to crafting an unforgettable, high-quality experience for travelers and locals. Hewing Hotel guests can expect an authentic local experience that is truly one of a kind.

The hotel is managed by Aparium, who has just been named to Travel + Leisure's Top 25 Hotel Brands in the World. Driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing disparate forces together in bustling, smaller markets.

WHO YOU ARE

Your past experiences have led you to understand that there is an art + science to the how and what a hospitality professional is responsible for. Enjoying new food and beverage experiences is part of your identity, and you know what it is to have a great restaurant experience. You delight in the smiles you share and the positive experiences that you create. You are probably known to your friends and family as a planner and enjoy organizing people or just about anything. You feel comfortable when things get busy, and you must make smart, in-the-moment decisions, as it’s just natural for you to do so. Above all, it is your mission to spread joy to all you encounter.

THE ROLE

The Host reports to Food + Beverage Leadership and works in a team environment with other restaurant professionals, including bartenders, servers, dishwashers, cooks and chefs. It is critical the person in this position possess a background and knowledge in basic service techniques and has a natural ability to manage time. The Host is responsible for the beginning and the end of memorable guest experiences, welcoming guests with genuine hospitality that reflects the best of Minneapolis. Hosts own the arrival and departure experience in their outlet, and it is critical that they hold that experience in high regard. The ability to learn how to manage reservations and scheduling software is necessary to ensure expert service to guests with allergies and restrictions. Ongoing food and beverage tasting, and training will allow you to expand your knowledge of cuisine, beer, wine, and spirits. All of our service team members are expected to be reliable and responsible. The Host will arrive changed, polished and mentally ready to work on time. We put an emphasis on treating each other like we treat our guests, sharing a smile, a helping hand and a willingness to jump in to assist in any situation. The Host will also actively develop trusting and transparent relationships with their peers on the service team and other associates of the hotel. As a team member within Aparium Hotel Group, the Host will work with a phenomenal group of peers who value collaboration, humility, experience and maintaining an open-mind – no egos allowed.

WHAT YOU WILL DO

• Uphold and model the company’s principles of People, Place and Character, driving collaboration, intuition and translocal hospitality
• Assist in all aspects of a guest’s experience from beginning to end by extending a friendly greeting, fostering an inviting environment, ensuring proper set-up the host stand, reviewing reservations and making recommendations as to the setup of the room; executing on requests in a friendly and timely manner, ensuring satisfaction throughout and adjusting as necessary
• Participate in daily line ups and staff meetings to further develop ideas and objectives with the service team while simultaneously providing constructive feedback and strategizing to overcome and correct any previously missed opportunities
• Work in an organized and clean fashion by opening the restaurant for business at the prescribed time, assigning seating, following service standards, and maintaining a station chart and cover count
• Inspect the cleanliness of each section of the dining room and the private dining rooms and make necessary improvements as well as check each table prior to opening to ensure its properly set
• Pick up the daily menus and insert them properly in their covers; and inspect every menu and list to ensure their condition and appearance
• Develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day
• Know the server stations, their daily assignments, their personal timing patterns, and their maximum workload capacity, and of course balance and close the shift properly
• Answer telephones according to hotel standard and take reservations or provide information regarding the restaurant or any other hotel service
• Carry trays, bus, and reset tables as needed
• Complete side work assigned by the manager
• Observe conditions of all physical facilities and relay any challenges to the food and beverage leadership team to make corrections and improvements as needed
• Communicate effectively with the F+B and Culinary teams to ensure all guests get their food as ordered in timely fashion
• Assist in other areas of the F+B department as needed

WHAT YOU WILL NEED

• A passion for the People, Place and Culture of our community, as well as a love for restaurants and guest service
• A minimum of (1) one year experience as a Host in either a free-standing or hotel restaurant is preferred
• Experience with taking, making, and executing reservations in a reservation platform
• Basic computer skills in Word, Excel, and Outlook.
• Availability to work a flexible schedule, including nights, weekends and holidays
• A conversational level of fluency in English, both verbally and written
• The ability to stand, walk and negotiate varying surfaces for a majority of a (5) five to (8) eight hour shift
• The ability to lift and/or carry up to a 30 lb. tray, crate or box occasionally
• The ability to use hand and elbow movements for polishing glassware, silver, setting up tables, pouring and delivering beverages
• Excellent sight and balance needed for negotiating varied floor surfaces
• The ability to handle lit candles and hot liquids (coffee and tea)
• Ability to work in a dog friendly work environment

WHAT'S IN IT FOR YOU

• Pay Rate: $16.57 Per Hour
• Paid Vacation, Sick Time and Holidays
• Strong sense of belonging through diversity, equity, and inclusion
• Greatly discounted room rates for Aparium properties for you and your out-of-town guests

As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.