Tudor Brand Ambassador

CD Peacock; Oak Brook (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Employee discounts

Professional growth opportunities

Job summary

CD Peacock is seeking a Tudor Brand Ambassador in Oak Brook, Illinois. This role focuses on delivering exceptional client service and product expertise within the Tudor boutique. You'll be responsible for client relationship building, achieving sales goals, and comprehending Tudor's rich history and innovation. The ideal candidate has a passion for luxury retail and can work dynamically in a luxury setting. Competitive compensation and benefits are included.

Qualifications

• Strong attention to detail and commitment to service excellence.
• Prior experience in luxury retail or hospitality preferred but not required.
• Must be comfortable working on the sales floor 80%-90% of the time.

Responsibilities

• Represent Tudor with professionalism and integrity.
• Build long-term client relationships through personalized outreach.
• Achieve and exceed individual sales and service goals.

Skills

Attention to detail

Organizational ability

Client relationship building

Communication skills

Tools

POS systems

CRM platforms

Microsoft Office/Teams

Job description

CD Peacock

The Premier Jeweler of Chicago Since 1837

Family Owned

Official Rolex Jeweler of Chicago, CD Peacock stands as the pinnacle of sophistication in the Chicago area, revered for its exquisite collection of Swiss timepieces, unparalleled diamonds, opulent jewelry, and exquisite gifts. At CD Peacock, we hold the belief that a customer, akin to a rare and flawless diamond, deserves timeless dedication. Leveraging our esteemed position as an internationally acclaimed jeweler, we curate access to the world's most exquisite diamonds, ensuring uncompromised quality and unparalleled value. For well over a century, we've meticulously crafted our legacy upon this principle. Anticipating the pleasure of guiding you towards discovering your perfect diamond—a cherished legacy to grace your life for generations to come.

About the role

• The Tudor Brand Ambassador is fully dedicated to the Tudor boutique and represents the brand through exceptional client service, product expertise, and operational excellence. Unlike the role of a Sales Professional, the Tudor Brand Ambassador works exclusively within the Tudor business unit and serves as the ultimate representative of the brand while embodying CD Peacock’s Culture of Excellence. This role is responsible for achieving and exceeding sales and service goals while cultivating long-term client relationships through a passion for Tudor’s heritage, innovation, and craftsmanship. All Tudor Brand Ambassadors report directly to the Tudor Brand Manager.

Responsibilities

• Act as the ultimate ambassador of Tudor, representing the brand with professionalism, enthusiasm, and integrity at all times.
• Inspire clients through a deep understanding of Tudor’s history, innovation, precision, and watchmaking excellence.
• Build long-term client relationships through personalized outreach, follow-up, and consistent clientelling efforts.
• Achieve and exceed individual sales and service goals through effective selling techniques and product knowledge.
• Focus on activities that increase client conversion, retention, and loyalty to the Tudor brand.
• Partner with Sales Professionals throughout the store to enhance the client experience and maximize selling opportunities.
• Assist in inventory management including receiving watches, performing case counts and audits, tracking special orders, and organizing warranty cards and review tags.
• Handle service requests, warranties, and repairs while maintaining consistent communication and follow-up with clients.
• Maintain visual merchandising standards in alignment with Tudor brand expectations and boutique presentation guidelines.
• Uphold operational excellence by conducting inventories, audits, and ensuring price accuracy.
• Maintain proficiency in POS systems, CRM platforms, inventory management systems, Microsoft Office/Teams, iPhones, and business‑related applications.
• Participate in Tudor trainings, product launches, vendor immersions, and continued learning opportunities.
• Share brand knowledge and key communications with colleagues outside of the boutique.
• Maintain a clean, safe, and professional environment for clients and colleagues in all front and back‑of‑house areas.

Requirements

• Strong attention to detail, organizational ability, and commitment to service excellence.
• Passion for luxury retail, hospitality, and client relationship building.
• Ability to communicate professionally and confidently with clients and colleagues.
• Prior experience in luxury retail, watches, jewelry, or hospitality preferred but not required.
• Must be able to stand for extended periods of time and lift up to 15 lbs.
• Must be comfortable working on the sales floor 80%–90% of the time.
• Must be flexible with scheduling, including evenings, weekends, and holidays.
• Must demonstrate professionalism, honesty, integrity, and alignment with CD Peacock’s core values.
• Must be proficient with systems, software, and technology required to perform the role effectively.
• CD Peacock offers a competitive compensation and benefits package, including health benefits, paid time off, employee discounts, and opportunities for professional growth.