TTS, Account Manager-Sr Group Manager-Director

Citibank; Norfolk (VA); On-site; USD 170,000 - 300,000; Full time

Job summary

An established industry player is seeking a Client Executive Manager to lead a team in delivering strategic advisory services and investment strategies. This senior management role involves ensuring seamless client service and effective governance while managing complex service issues. The ideal candidate will have extensive experience in the financial sector, a strong ability to manage diverse teams, and a commitment to ethical practices. Join a dynamic environment where your leadership will drive success and positively impact clients across public and private sectors. This is a fantastic opportunity to contribute to a forward-thinking organization that values excellence and integrity.

Benefits

Medical, dental & vision coverage

401(k)

Life, accident, and disability insurance

Wellness programs

Paid time off packages

Planned time off (vacation)

Unplanned time off (sick leave)

Paid holidays

Qualifications

• 15+ years of experience in a global financial institution required.
• 8-10+ years of managerial experience in client service.
• Ability to manage teams and deliver high standards.

Responsibilities

• Manage a team of Client Executives and collaborate with Sales.
• Oversee service issue escalations and governance controls.
• Ensure compliance with laws and internal policies.

Skills

Team Management

Client Service Management

Risk Assessment

Governance and Compliance

Ethical Judgment

Education

Bachelor's degree

Master's degree

Job description

The Client Executive Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to raise funds in the capital markets and provide clients with strategic advisory services in coordination with the Institutional Banking team. The overall objective of this role is to ensure the seamless delivery of investment strategies and advisory services to our public and private clients.

Responsibilities:

• Manage a team of Client Executive and work closely with the Sales team
• Understand clients’ business needs and work with internal partners to deliver solutions, adding value to clients and cross-selling Citi products
• Own regional service issue escalations, the resolution of recurring or complex service issues, and the regional incident reports
• Own changes to the regional/global escalation process, own the policy for regional clients, and own the cultural change for Client Executives and Account Managers
• Manage client priorities and complete the impact analysis of change rollouts for regional market/platform changes
• Lead strong governance and controls
• Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure
• Build a culture of responsible finance, good governance and supervision, expense discipline and ethics
• Appropriately assess risk/reward of transactions when making business decisions; demonstrating proper consideration for the firm’s reputation
• Be familiar with and adhere to Citi’s Code of Conduct and the Plan of Supervision for Global Markets and Securities Services
• Adhere to all policies and procedures as defined by your role which will be communicated to you
• Obtain and maintain all registrations/licenses which are required for your role, within the appropriate timeframe
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 15+ years of experience in a global financial institution
• 8-10+ years of managerial experience
• Experience leading client service as an account manager or manager of service team
• Demonstrated ability to manage teams, hire and/or develop diverse talent on regional basis
• Demonstrated ability to deliver to a high standard

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

Job Family Group: Institutional Sales

Job Family: Investor Sales

Time Type: Full time

Primary Location: Norfolk Virginia United States

Primary Location Full Time Salary Range: $170,000.00 - $300,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date: May 01, 2025

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting.