TTI Customer Service Job Fair - Thursday, May 21st

TTI Consumer Power Tools, Inc.; United States; On-site; Full time

Benefits offered by this job

Tuition assistance

401(k)

Medical/dental/vision coverage

Vacation

Holidays

Job summary

TTI Consumer Power Tools, Inc. is looking for a Customer Service Associate for their 1st Shift at an onsite job fair on May 21. The role offers starting pay at $16.00/hr with benefits including tuition assistance and 401(k).

The ideal candidate has strong communication skills and at least a year of customer service experience. Responsibilities include responding to consumer inquiries, verifying warranty coverage, and providing assistance efficiently.

Qualifications

• Minimum one year of customer service or call center experience.
• Ability to handle irate callers and high-stress situations.

Responsibilities

• Respond accurately to consumer calls about policies and procedures.
• Verify warranty coverage for all callers.
• Provide direction on warranty and non-warranty service.

Skills

Written and verbal communication skills

Phone skills

Customer service experience

Proficiency with Microsoft Word and Excel

Education

High School Education or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Job Description

Position: Customer Service Associate – 1st Shift (Onsite Job Fair)

Location: 100 Innovation Way, Anderson, SC 29621

Event: Onsite Job Fair – Thursday, May 21st, 10:00 AM – 2:00 PM

Shift Hours: Monday – Friday, 9:00 AM – 6:00 PM

Pay: Starting at $16.00/hr

Benefits: Tuition assistance, 401(k), medical/dental/vision coverage, vacation, holidays

Requirements

• High School Education or equivalent.
• Minimum one year of customer service, call center, or closely related experience with inbound call handling.
• Strong written and verbal communication skills.
• Ability to communicate clearly with callers.
• Ability to professionally handle irate callers and high‑stress situations.
• Excellent phone skills.
• Ability to satisfy consumers and end users with minimal management intervention.
• Proficiency with Microsoft Word and Excel; Access experience a plus.
• Weekend work required.

Responsibilities

• Respond accurately to consumer, service center, and distributor calls regarding company policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty and non‑warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with locations to purchase parts and receive repair service.
• Work with internal customers on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing, stock availability, and status updates to all customers.
• Perform other duties as assigned.

Additional Information

TTI Power Equipment is a global leader in Power Tools, Hand Tools, Outdoor Power Equipment, and Floor Care appliances. We promote a culture of respect and ethical integrity.