TTA - Travel Loan Coordinator

International Rescue Committee; New York (NY); Remote; USD 50,000 - 70,000; Full time

Job summary

The International Rescue Committee seeks a Travel Loan Coordinator for a temporary role to support its refugee travel loan collections program. This position focuses on customer outreach to ensure clients transition their payment methods smoothly and includes responsibilities such as advising clients and updating records promptly. Ideal candidates hold a bachelor's degree, possess significant program experience, and have excellent organizational skills.

Qualifications

• At least 2 years of relevant program experience such as financial coaching.
• Outstanding organizational and time management skills.
• Fluency in additional languages such as Arabic, Dari or Pashto is a plus.

Responsibilities

• Respond to incoming client communications and provide accurate information.
• Communicate proactively with clients to provide reminders and answer questions.
• Update client records with new data continuously.

Skills

Organizational skills

Time management

Fluency in Spanish

Customer support

Education

Bachelor's degree in relevant field

Job description

Before you start, please review theTemporary Transfer Assignment Guidelineson RescueNet to make sure you qualify to apply

Title: TTA - Travel Loan Coordinator

Sector:Program Administration

Location:Remote

Start Date:June 23, 2025

Duration: 1 Month or August 31, 2025

Scope of work & objectives:

Please Email an Updated CV [e-mail],. You must subject your email "TTA- Travel Loan Coordinator ”. This Opportunity is Intended for IRC Current Staff.

TTA Overview:

The IRC is engaged in a significant transition of the operations of its refugee travel loan collections program in partnership with IOM. IRC currently supports the repayment of over 6,000 loans with clients in over 40 states. One crucial part of the transition underway entails migration to a new digital service platform for collections. This migration combined with program policy requires some 1,500 clients to change their method of payment from a credit card to a debit card. The goal of this project to conduct direct outreach to all impacted clients to ensure a valid form of payment is on record to avoid any rejection of payments.

The Travel Loan Coordinator is a part of team under the supervision of the IOM Loan Officer. The TTA role will be responsible for providing focused, short-term support to the IRC and IRC’s Center for Economic Opportunity (CEO) to support client outreach and updating of client records on payment methods. Specifically, s/he will be responsible for providing excellent customer support to the clients during this transition, providing advice and guidance on the steps they need to take, and for timely and accurate recording of information in the database.

Responsibilities:

• Respond to incoming client communications (transcribed voicemails and emails) with accurate and appropriate information
• Communicate proactively with clients to provide reminders on the payment method required and to answer their question on the process
• Provide responsible, ethical advice and guidance to clients to help them overcome any obstacles they may face in making the transitions to a debit card
• Communicate with the clients in their preferred language whenever possible
• Update client records with new data received continuously, completing all updates on same day as receipt of information
• Attend team meetings and trainings as directed by supervisor

Requirements:

• Bachelor’s degree in relevant related field or equivalent working experience
• At least 2 years of relevant program experience such as financial coaching
• Fluency in Spanish strongly preferred, and Arabic, Dari or Pashto also a plus
• At least 2 years of experience working in various global work environments and contexts
• Outstanding organizational and time management skills
• Flexible with hours, as the assignment may require occasional evening and weekend work
• Preference for the remote assignment to be either in Pacific or Eastern Standard Time