TSS Support Specialist

NBT Bank; Lakeville (CT); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Generous Paid Time Off

Parental Leave

Comprehensive Medical Coverage

Dental and Vision Coverage

401(k) with employer matching

Pension plan

Tuition Reimbursement

Employee Assistance Program (EAP)

Job summary

NBT Bank is seeking a detail-oriented Trust Administration Associate to support the Wealth Management Group in Connecticut. The role involves processing fees, postings to the Trust Accounting System, and generating reports, while ensuring timely tax payments and accurate data uploads.

The candidate should have an Associate degree and at least 4 years of experience in trust or banking environments, with strong communication and organizational skills; flexibility to rotate within the department is

Qualifications

• Associates Degree in Business Administration or equivalent education.
• A minimum of 4 years experience in trust, banking, paralegal, accounting, brokerage or insurance environment.
• Experience in the securities and/or trust administration area preferred.

Responsibilities

• Process fees, receipts and deliveries; post transactions to Trust Accounting System; generate reports and letters.
• Update spreadsheets; review transfer paperwork; adjust cost basis; perform daily balance with vendor; open/close accounts.
• Process disbursement of cash from Trust Accounts to escrow; upload tax information to platforms; review charitable trust tax deposits on EFTPS.
• Provide excellent customer service and professional communication with internal and external customers.
• Inventory Vault quarterly to ensure proper documentation; perform other duties as assigned.

Skills

Strong written and verbalcommunication

Excellent organizational skills

Customer service excellence

Flexibility in schedule

Strategic thinking

Understanding of securities movement

Education

Associates Degree in Business Administration or equivalent education

4+ years in trust/banking/paralegal/accounting/brokerage/insurance

Tools

Word

Excel

Windows/PC proficiency

Trust Accounting Systems

Accounting software

Job description

Pay Range: $21.66 - $28.87Provide a full range of support to the Wealth Management Group. Responsible for preparing and processing correspondence, bills, and tax payments. Maintenance of administrative logs, account maintenance, daily balancing, fee processing, account opening and closings. Responsible for ensuring all estimated and balance due tax payments are made timely and accurately, as well as uploading of tax information to respective tax authorities.Education and Experience:Associates Degree in Business Administration or equivalent education and experienceA minimum of 4 years experience in trust, banking, paralegal, accounting, brokerage or insurance environmentExperience in the securities and/or trust administration area preferredSkills and Abilities:Proficient PC skills in a Windows environment, including Word and Excel.Strong written and verbal communication skills.Requires an understanding of securities movement and control unique to the trust and brokerage industry.Excellent organizational and customer service skills.Ability to work flexible schedules rotating to various positions within the department as necessary.Working knowledge of database and accounting software, with ability to setup plus analyze and interpret report data.Understanding of Trust Accounting Systems.Must be a strategic thinker and able to support the growth of the NBT Financial Group.Tasks Performed:35% Process fees, free receipts and deliveries. Post transactions to the Trust Accounting System. Create and distribute various reports and letters.25% Update spreadsheets, review transfer paperwork, adjust cost basis. Perform daily balance with trust accounting vendor; open and close accounts.20% Process disbursement of cash from Trust Accounts to escrow account. Upload tax information files to web based platforms, review charitable trust tax deposits on EFTPS. Perform any other tax related duties as assigned.10% Provide excellent customer service and exhibit professional telephone and communication skills when interacting with both internal and external customers.5% Inventory Vault on a quarterly basis to ensure all items are properly documented, as required by audit.5% All other duties as assignedPhysical Requirements:Communicate effectively with internal and/or external customersStationary 75% of time or greaterMove Objects to Maximum 10 lbsWhy Work at NBTAt NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.WellbeingAt NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.Community InvolvementNBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.CultureNBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.Career DevelopmentWhether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.Total RewardsNBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.Business StabilityNBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.Benefits for Full-Time Employees:Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.Parental Leave: Six weeks of paid leave at 100% of your salary.Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.Dental and Vision Coverage: Ensuring your overall health and well-being.Flexible Spending Accounts: For healthcare and dependent care expenses.Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.Voluntary Benefits: Including hospital, accident, and critical illness coverage.Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.Adoption Assistance: Supporting your growing family.Tuition Reimbursement: Invest in your education and career growth.Employee Assistance Program (EAP): Access to support and resources.Pet Insurance: For all your furry friends.Financial and Banking Services: Various banking services benefits and financial planning assistance.Benefits for Part-Time Employees Working 20+ Hours/Week:Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.Dental and Vision Coverage: Ensuring your overall health and well-being.Voluntary Benefits: Including hospital, accident, and critical illness coverage.Generous Parental Leave: Six weeks of paid leave at 100% of your salary.Benefits for All Part-Time Employees:Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your futurePaid Sick and Safe Leave: For your health and safety.Employee Assistance Program (EAP): Access to support and resources.Financial and Banking Services: Various banking services benefits and financial planning assistance.Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.