TS/SCI ServiceNow Developer for DoD IT Modernization

Tetrad-Digital-Integrity-LL; Washington (District of Columbia); On-site; USD 140,000 - 150,000; Full time

Job summary

Tetrad Digital Integrity (TDI) is seeking a ServiceNow Developer to support a brand-new Agile team delivering federal IT modernization in Washington, DC. This onsite role involves architecting, building, and integrating ServiceNow infrastructure to enhance mission-critical workflows.

Ideal candidates will have 2+ years of ServiceNow development, experience with upgrades, and the ability to collaborate across engineering and analysis teams in a fast-paced environment.

Qualifications

• Active DoD TS/SCI security clearance.
• Current Security+ or equivalent.
• Level III: Bachelor’s degree and 4–8 years of relevant experience, or Level IV: Bachelor’s with 8–12 years (or Master’s with 6+).
• At least 3 years designing, developing, and supporting technology infrastructure.
• At least 2 years ServiceNow development, including upgrades.
• Excellent customer service and ability to work independently in a fast-paced environment.
• Strong communication skills and ability to collaborate with a virtual team.

Responsibilities

• Support the setup, configuration, and implementation of ServiceNow ITSM, OMT, TSM, and TSOM modules.
• Build and maintain forms, reports, views, workflows, dashboards, and scheduled reporting.
• Create and manage integrations with ServiceNow and external systems.
• Coordinate platform and application upgrades.
• Design and document business processes; propose solutions based on operational needs.
• Configure ServiceNow functions to support ticketing, order management, and re-engineered processes.
• Analyze customer data trends to enhance user experience and network performance.
• Engage with customers on technical considerations and system engineering decisions.
• Develop, configure, customize, and troubleshoot the ServiceNow platform.
• Automate tasks and integrations across applications and platforms.
• Design, build, and enhance ServiceNow applications in an Agile Scrum environment.
• Collaborate across engineering, development, and analysis teams for ongoing enhancements.
• Maintain documentation and follow development best practices.
• Gather cross-functional requirements to support ongoing ServiceNow configuration.
• Incorporate UI/UX requirements into ServiceNow development.
• Follow coding standards and contribute to technical documentation.
• Support data migration activities.
• Design solutions aligned with configuration management policies.

Skills

Customer service

Communication

Independent work

Mentoring

Education

Bachelor’s degree in a related discipline

Master’s degree in a related discipline

Tools

ServiceNow development

ServiceNow upgrades

CMDB data integration

AWS cloud

Job description

Tetrad Digital Integrity (TDI) is seeking a ServiceNow Developer to support a brand-new Agile team delivering federal IT modernization in Washington, DC. This onsite role involves architecting, building, and integrating ServiceNow infrastructure to enhance mission-critical workflows.

Ideal candidates will have 2+ years of ServiceNow development, experience with upgrades, and the ability to collaborate across engineering and analysis teams in a fast-paced environment.