Systems Administrator 2nd shift

Peraton; Huntsville (AL); On-site; USD 60,000 - 75,000; Full time

Job summary

Peraton is looking for an entry level Systems Administrator to assist in technical support for a national intelligence program in Huntsville, Alabama. This role requires a current TS/SCI clearance and focuses on end-user support, troubleshooting, and maintenance of computing and network infrastructure.

The ideal candidate should have strong skills in customer service and technical problem-solving, with knowledge of Windows and Linux operating systems. This position also requires participation in shift work to cover 24X7 operations.

Qualifications

• Active Top Secret/ Sensitive Compartmented Information (TS/SCI) clearance.
• Ability to communicate effectively with customers and co-workers.
• Detail oriented with strong problem-solving skills.

Responsibilities

• Provide end-user technical support to all clients.
• Troubleshoot and resolve technical issues promptly.
• Install and maintain computers and network equipment.

Skills

Technical support

Customer service

Troubleshooting

Network maintenance

Education

Bachelor's degree or equivalent experience

Current CISSP or Security+ Certification

Tools

Windows OS

Linux OS

Cisco Packet Tracer

Job description

Overview

Peraton is seeking an entry level Systems Administrator to join our national intelligence program that delivers engineering, application development, deployment, operations, upgrades and sustainment of products and services to achieve our client's global missions.

This position performs Shift work to cover the 24X7 operations.

Responsibilities

• Provide end-user technical support to all clients.
• Provide technical support for computers and associated network(s).
• Install, troubleshoot, service, and repair personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, connectors as assigned.
• Perform basic system administrator functions such as network user creation and password resets.
• Escalate issues quickly and efficiently in accordance with Technical Impact Service Level Agreements (SLA)s.
• Maintain network diagrams and circuit records, maintain trouble logs, instruct users in the use of computers.
• Investigate information, network, and communications needs of users and make recommendations regarding software and hardware purchases.
• Perform basic PC, PBX, and network software programming.
• Maintain equipment, systems, and conduct testing and troubleshooting.
• Troubleshoot to proactively resolve issues and their root causes and respond to technical requests for support.
• Assess ongoing user experience and take action to resolve issues or to make enhancements.
• Support development, implementation and maintenance processes, procedures, test cases, test results, issue resolutions, performance analysis, user guidelines/instructions documentation.
• Demonstrate and maintain strong customer service skills.

Qualifications

• Active Top Secret/ Sensitive Compartmented Information (TS/SCI) clearance with ability to pass a Poly clearance.
• No minimum years of experience with a Bachelor's degree or higher degree, or minimum of 4 years relevant experience with no degree.
• Ability to communicate effectively with customers, other co-workers, and management.
• Detail oriented.
• Familiarity with Windows and Linux OS.
• Ability to learn new processes, systems, and technologies, as assigned.
• Current CISSP or Security+ Certification.

Desired Qualifications

• Active TS/SCI with Poly clearances.
• DoD 8570.01-M IAT I or DoD 8570.01-M IAT II certification.
• Network Experience: Cisco Packet Tracer or similar.

Position Note

Position is Contingent on Contract Award.

Security Clearance

This Position requires an Active TS/SCI and the ability to obtain a Poly; US Citizenship is required to hold this clearance.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.