TS/SCI CI POLY Tier II Systems Maintainer

Insight Global; Alexandria (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Insight Global is partnering with a large federal client in Virginia to identify a Systems Maintainer to join their team. This role focuses on maintaining mission-critical systems, applying updates, and ensuring uptime within a secure, cleared environment.

You will manage maintenance documentation, participate in escalation and root-cause analysis, monitor system health, and collaborate with engineers and program stakeholders in a high-availability setup.

Qualifications

• Active TS/SCI with a CI polygraph required.
• 3+ years of relevant experience (with degree to match LCAT).
• Linux Command Line experience.
• Knowledge of Tier II system maintenance and troubleshooting.
• Security+ Certification Bachelor's degree.
• ServiceNow experience.

Responsibilities

• Execute system maintenance activities: updates, enhancements, and improvements to ensure performance and uptime.
• Develop, update, and maintain maintenance/operational documentation per federal standards.
• Participate in ticket escalation/resolution, root cause analysis and long-term solutions.
• Monitor system health, identify risks, and collaborate with cross-functional teams to improve stability.

Skills

TS/SCI with CI poly clearance

3+ years experience

Linux Command Line

Tier II maintenance

ServiceNow

Education

Bachelor's degree

Security+ certification

Tools

ServiceNow

AWS

Scripting (bash/PowerShell)

OS: Linux/Windows/Unix

Job description

Job Description

Insight Global is partnering with a large federal client in the Virginia area to identify a Systems Maintainer to join their team. This individual will play a key role in supporting the reliability, performance, and overall lifecycle of mission-critical systems within a secure environment.

On a day-to-day basis, this person will be responsible for executing system maintenance activities, including implementing updates, enhancements, and system improvements to ensure optimal performance and uptime. They will develop, update, and maintain accurate, concise, and compliant maintenance and operational documentation in alignment with federal and program-specific standards.

This role will also serve as a key contributor in the ticket escalation and resolution process, troubleshooting system issues, performing root cause analysis, and implementing long-term solutions to prevent recurring problems. The Systems Maintainer will proactively monitor system health, identify risks, and partner with cross-functional teams to improve system stability and efficiency.

Additionally, this individual will work closely with a broader team of systems maintainers, engineers, and program stakeholders to support continuous operations in a high-availability environment. Strong collaboration, adherence to security protocols, and the ability to operate independently within a cleared setting are critical to success in this role.

This role will be fully onsite 5 days a week and requires a TS/SCI CI Poly clearance. This will be a 9 month contract to hire and core operating hours are from 7am-3pm.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Skills and Requirements

• Active TS/SCI with a CI polygraph required
• 3+ years of prior relevant experience (along with degree to match LCAT)
• Linux Command Line experience
• Knowledge of Tier II system maintenance and troubleshooting
• Security + Certification Bachelor's degree
• Service now experience

Proficiency with any of the following

• Linux, Red hat, Unix and/or Windows based OS application management
• Script development and implementation
• AWS experience